Tier points on AA not posting

[PaulD]

It looks like since the 1st Jan increase in Avios for W, D, J & F fare buckets on AA coded flights, that BA are awarding ZERO Tier Point’s for D, J & F booking classes on AA coded flights. Even the Avios Flight Calculator reflects this…

It’s nearly been 4 months since the change so do we have to avoid such fare buckets and book cheaper fares to still get TPs?

• This topic was modified 54 years, 4 months ago by .

[Jacob]

Not sure what you mean? My flight from last week in D fare:

[PaulD]

You flew on a BA code so were awarded based on BA codes

[Jacob]

Ah! Well, I’d call/raise a complaint with them. I suppose IT had different priorities recently. According to FT, BA will adjust manually.

[Alan T]

I have the same problem as do a few others on FT.

Tried to call and got the “get lost” message so submitted a claim/complaint online. I’ll report back what response, if any, I get?

I also mentioned the errors in the TP calculator for AA partner flights.

[Scottpat78]

I’ve been on a few AA flights recently and my recent D class flights credited OK. I can’t seem to upload a screenshot from my mobile, but they are there.

• This reply was modified 54 years, 4 months ago by .

[Alan T]

All the ones on BA codeshare were fine and posted quickly but due to cancellations, I had one on AA with no BA codeshare (and a different AA PNR to the others despite it being a BAH booking?) and it did not post automatically.

I claimed the Avios and TP but got only the former. It should be 140 TP in J, which I got on the other outbound leg from LAX to KOA?

• This reply was modified 54 years, 4 months ago by .

[Alan T]

Well compliant got me nowhere, other than a token 5000 Avios better off!

So will have to find a way to escalate it, as trying to get through to EXEC accounts on the phone is pointless…….like my TP earnings!😉

• This reply was modified 54 years, 4 months ago by .

[Alan T]

Update.

Finally received my TPs but only after getting missing Avios contact from FlyerTalk involved, who to be fair, was very helpful and got it sorted, so a big thank you to her.

[GWarwickM]

Hi Alan,
Mind sharing who you contacted? I’ve got the same problem with AA flights where the avios have posted but not the TP…
Cheers

[Alan T]

No problem.

FT thread is here:

https://www.flyertalk.com/forum/british-airways-executive-club/2077684-tier-point-calculator-error-ba-com-aa-flights-certain-classes-3.html

Need to PM the contact, see post #29.