[ben10]

I’m blocked on transferring from Nectar to Avios again, due to large Nectar balance.

On working with Nectar Help to resolve, I was told to de-link and re-link my Nectar and BA accounts. I did this multiple times and due to having had previously redemption issues earlier in the year, exceeded the 4x a year cap on linking my accounts…

Nectar blame BA and BA blame Nectar but neither wants to help. BA tell me I can’t relink until October 2025!

I’ve tried Nectar Champions.

I’ve also tried linking my Nectar account to my wife’s Avios account but Nectar error says already linked with the maximum number of accounts.

Any suggestions appreciated.

[ben10]

Have they also changed the refund rules on Curve Fronted if you use Go Back in Time to switch to a debit card? Google snippet says fees refunded, updated policy dated 24th October says it wont be. I’ve asked anyway

[ben10]

Thanks. Any thoughts about using it for a family member?

[ben10]

I’ve got an Amb Weekend voucher about to expire. Anyone ever tried letting a family member (with same surname) use it for a London stay? Bad idea?

I assume extending Amb status for 6 months doesn’t extend the validitiy of the weekend voucher?

Thanks

[ben10]

Thanks again Froggee. Very helpful.

Makes sense re the hotel doing a ‘fake’ booking.

I’n still not seeing anything in those T&Cs which excludes making changes after the expiry date. And if it’s not in the T$Cs how can it be applied?

But I can see that I am very unlikely to get anywhere with IHG customer service on this point.

Anyone managed to get a complaint escalated to a higher power at IHG?

[ben10]

Thanks all.

I wasn’t looking to get the voucher back, only to move the free night to another date at the same hotel – as the IHG platform allows date changes without cancellation.

I was wondering if the hotel might ‘swap’ by giving me a free booking on another night and then I cancel the current booking, but as Froggee notes, maybe that isn’t such a bright idea!

I note that the voucher terms (that I can see on the booking, the full T&Cs have disappeared) just say the “Free Nights are not transferable, cannot be extended beyond the expiration date, redeemed for cash, or re-credited for points”. I’m not trying to extend or redeem for cash or points. It clearly doesn’t say “No changes can be made after the expiration date”. I accept that I wouldn’t get the voucher back if I cancelled after the expiry date. But maybe I’m splitting hairs?

Is anyone able to confirm that these vouchers were issued with a 1 year booking period? Having used the voucher, I cannot see. IHG seem to have no record of the booking period or the T&Cs for the Creation free night.

Good suggestion, but not sure I can think of anyone who will be in the area for the original booking.

Thanks all

[ben10]

Thanks. I had an email in April 23 confirming the free night voucher would be credited. I assume the expiry would have been 1 year from issue date?

Not spoken to hotel yet. IHG spoke to them but they said they couldn’t do it. I wondered about suggesting a ‘swap’ rather than a move. The night I originally booked is a peak period and rooms are now very high. The night I now want is about 50% less. Is that likely to affect their flexibility?

Thanks

[ben10]

Hi,

I had a free night voucher issued for the Creation Platinum card last year. I used it in November to book a room in September this year. I now want to move the date of my booking forward by a month or so.

IHG are saying no as the redeem by date has passed, but as the voucher has been used, I am unable to check what this was.

Does anyone know what the redeem date would have been or the T&Cs? I don’t think they said anything about moving the date of the booking v cancelling and not getting the voucher back.

Any other tips or advice?

[ben10]

Just noticed when booking a Ryanair flight (ex-UK in £), that they wanted to apply a card processing fee for using Curve Metal, but no fee for using Virgin Mastercard. Don’t think that was the case last time I booked.

No fee applied for ex-EU € return flight using Curve (through ApplePay).

Assume becuase of where Curve card is issued?

[ben10]

Yup, aware of that. Just wondering if it resets the clock for the £3k limit even if you GBIT?

Anonymous wrote:

ben10 wrote:

Anyone know what happens if you go back in time and move the paid for Fronted transaction to a fee-free card? You get the Fronted charge ‘refunded’ but what does it do to the rolling 30 days?

GBIT to a debit card and the original transaction including fronted fee is refunded in full.

[ben10]

Anyone know what happens if you go back in time and move the paid for Fronted transaction to a fee-free card? You get the Fronted charge ‘refunded’ but what does it do to the rolling 30 days?

[ben10]

Ah that might be it. The transaction was contactless but with PIN (no card inserted). Will try full insertion next time.

[ben10]

Thanks all. How would I see in the app if it is blocked?

[ben10]

Says on first purchase. Is it once and once only, once per month or does it work every time?

Also says not on gift card purchases. Can they tell? Not that I can see an option in the app to buy any.

Thanks

[ben10]

Finally got a response from Nectar (“Nectar Champions” – haha). They said my account had been locked for redemptions because of the large balance.

Obviously they couldn’t unlock it, so they had to create a new account and transfer all my points.

That took nearly 2 weeks, messed up my points offers and means I missed out on bonus points as the old account was shut down.

Still not able to make any transfers Nectar to Avios.

Such a poor service but what can you do when they tempt you with +10 bonus points on a loose carrot nearly every week?

[ben10]

Other way round for me, I hit the 20k spend for basic card, earned the ‘upgrade’ voucher and then upgraded to the Plus card, but the spend counter has not reset, it’s saying that a new reward is not available until next year.

But I’ve only recently upgraded. Does it take a while to reset after upgrading?

Thanks

[ben10]

No joy. Although I did get a popup with “It looks like there is a problem with you Nectar account. Please contact Nectar.” Of course Nectar say it is a problem with BA.
Thanks

[ben10]

Do they check the bank account and BAEC account match? My partner transferred from her HSBC account to my BAEC last week but nothing has arrived yet (base or bonus).

[ben10]

I think the expiry date is supposed to be ‘book by’ rather than ‘book and stay by’ (for the Creation version, not the Chase version). There was a HfP post on this being fixed back in November, but I’m currently arguing with IHG about booking for beyond the date.

Anyone had any recent experience of this?

[ben10]

Stayed earlier this year on a free night cert and loved it. Got upgraded to room overlooking the pool and made most of the spa. For some it’s characterful, for others it’s tired and tatty (or they are unlucky with the room allocation).

[ben10]

Any tips for finding these Mr&Mrs redemptions? It seems like hit and miss. Looks like quite a few new places have been added to UHG’s systems, but not finding any rewards availability.

[ben10]

I’m coming up on 2 years since cancelling my last Personal Amex Gold and 6 months since cancelling my Business Gold. I want to open a Personal Platinum (as I hold a BA Amex) and another Business Gold.

Am I right in thinking I should open another Business Gold first, then a Platinum Amex? From HfP re Personal Platinum:

“To qualify for the bonus, you must NOT, currently or in the previous 24 months, have held any other personal American Express card which earns Membership Rewards points.”

And:

“You will receive the sign-up bonus if you have a Corporate or Business American Express card via your job and you receive Membership Rewards points from it.”

Not quite sure what is meant by “via your job” here?

If I took out the Personal Platinum first, I would need to earn the bonus, cancel and wait a further 6 months. Re Business Gold:

“To qualify for the bonus, you must NOT, currently or in the previous six months, have held any other American Express card which earns Membership Rewards points. This includes Business or personal Gold, Business or personal Platinum and the personal American Express Rewards credit card.”

Thanks

• This reply was modified 54 years, 12 months ago by .

[ben10]

davefl wrote:

SteveJ wrote:

Yep, had an Esso spend 30 get 5, on one card credited in 5 days. Same petrol station another card still waiting a month later. CS spitting out the same tired “wait til 90 days” line.

It’s starting to feel like some of the c*shbk sites where they almost hope you’ll forget.

Likewise supplementary card bonus didn’t post. Contacted them, told the 90 day line, contacted on day 91 when it still hadn’t, they added manually and were adamant that it would’ve posted overnight if I hadn’t chased. I call bull on that claim, not a premium experience anymore with Amex in my recent experience.

There was a specific participating list of BP stations that the offer was valid for. My local was one but the name of the station is spelt wrongly on the statement transaction (P instead of an R, which butchers the name of the town). It hasn’t tracked after a week so I’ll have to argue it out with web chat and see if they will see sense when the postcode matches the PDF list of stations that was on the offer.

Similar here. I had a number of online chats about the location of the BP petrol station I used. I was told my local was ineligible when it was on the list of participating locations. I pointed out that, according to the BP website and Google Maps there was no BP station anywhere near the address they had for the station/transaction. On a follow up chat, the agent confirmed the case had been resolved against me, but Amex’s system had no way of letting me know this.

I submitted a formal complaint about the result and the lack of communication and got a response from Global Customer Research & Solutions: “Having considered all of the information available, I’ve been unable to establish an error on our part, so I’m unable to uphold this complaint in your favour.” I mean, how hard can it be? There is no option to reply and only option is to involve ombudsmen. They gave me £10 credit as gesture of goodwill and there is only some much time you want to put into fighting for £10.

[ben10]

I noticed this recently when looking at where to use a soon to expire free night voucher. Is this a recent change?

Anyone actually stayed at a Mr & Mrs using a free night voucher?

What are the best suggestions for using in the UK?

Thanks