[buchanan101]

Thanks. I have a long time to sort, so will put a complaint in. And I am quite points rich anyway, but it’s £110 at Nectar exchange rate, so…

(I may well yet get a response to my twitter DM)

Maybe save the cash voucher to go to Oslo next summer to see Springsteen… would go to Gothenburg but it’s exactly midsummer and Swedish hotel prices are obscene then (it’s the place to see him though; they had to strengthen the Ullevi stadium as the Swedes got so excited). Anyway I digress! Thanks

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

So tempted to cancel the Avios booking, lose my £50 but use just about all the cash vouchers I have left…

Or.. book two tickets alongside the Avios ones (can you do that – have two tickets in the same name on the same flight?) and then if I do get an Avios refund cancel the cash bookings and get a refund evoucher on those (does that happen)?

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

Who did you complain to?

Maybe reading through HfP you have to ask for the flights to be combined on to one booking?

If I’d known that they wouldn’t refund (seems that HfP thinks they would, maybe BA have changed) I would have used my cash evoucher (which has about 16 months to run) as the cash prices are €211 each at the moment.

€422 v 27,000 Avios + £50…quite a close comparison especially as the flights would earn a couple of thousand Avios. I usually check cash prices before using Avios but thought the price would be 13,500 Avios + £50

[buchanan101]

Thanks. Same problem. Messaged them on Twitter yesterday. No response as yet and still broken…

[buchanan101]

Just realised that selecting the voucher shows the expiry date in the “evoucher” line below. I had thought “evoucher” were only cash given for cancellations…

[buchanan101]

NorthernLass wrote:

On avios bookings where I’ve booked the return separately I’ve always been charged in GBP for the surcharges.

Oh yes, this is true. Cash only prices are in the foreign currency

[buchanan101]

I think it’s always in the local currency.

Why do you need £s? Pay with Virgin card or Curve for reduced/zero fees. Convert price at xe.com

[buchanan101]

BA today settled (or agreed to settle) my £1620 claim for two tickets (and taxi) I had to buy to get home from Austria at end of Feb. Story in another thread here. Ended up emailing some guy Seanl.doyle@ba.com. Settled quite quickly overall but you have to push it.

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

@nickinfrance don’t you have to actively accept an alternative flight?

Whatever happens you are eligible for the €250pp

(I assume you have call records on your phone?)

[buchanan101]

@nickinfrance

I also sent a letter by special Delivery to BA Legal outlining everything, and said I would be following up with MCOL or CEDR if I didn’t hear within 28 days. Not sure if this letter linked in to the lady I talked to today, but I mentioned that I would be doing this in my email to Sean Doyle

[buchanan101]

@NickinFrance

Yes – write to seanl.doyle@ba.com

It’s what I did

Not sure you should’ve cancelled the flight, but that shouldn’t matter

You should get EC261 compensation (€250pp in addition) in any case

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

@JDB I could take the hit, but there’s what is technically right and what is morally right.

WE had pets in kennels, I don’t get paid if I don’t work, partner has a job etc etc. I wasn’t risking not getting flights for a few days (someone in hotel managed to get Munich flights for 2 days later, but not sure if that was off their own bat or miraculously somehow through BA; contacting them impossible at best of times – this was fall out from the IT outage

But useful information from you – thanks!

[buchanan101]

@JDB I did try to contact them – but I wasn’t going to spend hours trying and missing any chance of getting back to UK that day.

I take your point though!

(The “assistance” was a link to a page that gave me flights I could book, but ONLY from Salzburg, which is a Saturday/Sunday only airport…not really much help! I should’ve screenshotted that page; record EVERYTHING in future!)

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

Guess who is flying Saturday.. Earlyish flight, but now I wish I had a 6:30 flight not 9:30! In Club so may be slightly less painful than reported in the article, though you’ve said it took 2 hours in Club

[buchanan101]

Update.

After emailing Sean Doyle and actually talking on the phone to a “Global Engagement Specialist”, BA are paying up for the ticket and the taxi. (They are also paying the €250pp)

Of course they “don’t normally do this” as I broke the original contract or some BS along those lines… I should’ve tried to contact them for them to sort – yeah right, that’ll work

I asked what the normal escalation process is if unhappy with Customer Services and she effectively recommended emailing Sean Doyle!

Also “transport” in a letter that Tom Stevens sent promising to pay “out-of-pocket expenses including hotel accommodation, transport, meals and refreshments and telephone or internet costs” refers to ground transport. Ah – plane not a mode of transport then…?

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

Andrew J wrote:

They are worth £1600 in nectar for use at Sainsbury’s or eBay or Argos etc. And no you’re not allowed to sell them.

50,000 limit per month though, so take you 4 months to switch all to Nectar

[buchanan101]

John wrote:

You’re already getting compensation of 250 euros. Maybe ask for 10k-20k avios for the hassle (in getting BA to fulfill their legal obligations) rather than making your trip completely free?

It was an Avios return flight anyway! The €250 is compensation for delay, not hassle in sorting out their customer service…

Just want my £1620 back really…be nice to tell them that they need to provide a bit more “customer service” when they leave people in the lurch – if I actually get to talk to them!

[buchanan101]

Lady London wrote:

No if you are rerouted there is no case to get the original fare refunded as well as your rerouting costs. Your rerouting costs were very large compared to many btw although all fully justified.

As has been mentioned if you even mention the idea of a refund you are opening it up to that being all you get as the airline has a perfect right to just refund nothing more.

I know I shouldn’t get original fare refunded. I may ask as compensation for the hassle… maybe that’s pushing it. Be good if the Global Engagement Executive ring me rather than do stuff by email.

Cost to BA of my re-routing – virtually zero as they were filling middle club seats… a bit of fuel, a really awful meal and a drink..

[buchanan101]

Lady London wrote:

Get it all.
Personally,especially as a delegatee of the CEO’s office has now taken it on, you should get a holistic resolution.

It would be best to refuse anything except the whole amount.

I will be trying, including the €300 taxi fare and I will suggest they refund the original fare (it was only Avios and cash) in addition to refunding all of the new fare.

We will see. His email address is easy to find on the internet – not QUITE the obvious. Also now have one for “Chairman and CEO”.

[buchanan101]

meta wrote:

If you do get to talk to them, please tell them to train their agents on EU261/UK261 regulation.

It’s been mentioned a number of times in all my emails and the LBA.

The agents recognised that they are liable for the €250pp delay compensation, though I still haven’t received the money (not sure how long that normally takes)

[buchanan101]

Now this is interesting.

Emailed Sean Doyle on Friday

Received this today:

We’d really like to talk to you about the concerns you raised in your email. We’ve created a case for you under reference number xxxxxx. Our Global Engagement Executive team, a dedicated team who work with our CEO personally, will review your comments and will call or email you.

[buchanan101]

NorthernLass wrote:

When do the clocks go forward? It’s 01.01 after that!

Ah – last Saturday in March, or is it last Sunday. Anyway, weekend after the one coming.

How does it work when you buy the return with Avios when it gives the various options; do you have to match the £ contribution with the outward (i.e. £25 each)? If you did the £1 option + more Avios (not that I ever do, they are poor deals) then they aren’t going to give you half of those Avios back…

[buchanan101]

Letter sent.

Staysure today said they don’t cover costs of alternative flights for cancellations – it’s down to the airline to cover costs if they don’t provide a flight.

[buchanan101]

NorthernLass wrote:

That’ll teach you to hang around till 5 am!

4 seems to be fairly standard first up (but true, some may have gone). Later on some there seem to be more. I’ve seen up to 8.

My flight no club left now… I will be booking at 0.01am next Tuesday

• This reply was modified 53 years, 1 month ago by .

[buchanan101]

The back up plan is cash as I have £800 in evouchers… (and there are two flights). I’ve never failed to get tickets yet in about 15 trips. Many people wait until the return is available so booking a Uk bound flight 355 days out should be fairly safe. I don’t dare wait until the return is available to book the whole trip; only 4 club were available this morning at 5am for each flight.