Maximise your Avios, air miles and hotel points

Forum Replies Created

  • CarpalTravel

    Did they proceed with the cancellation?

    Eventually, yes. Including an apparent temporary “disconnection” their end, so they said, that saw them not reply to a message for nearly 10minutes. Perhaps genuine or perhaps, trying to get P2 to give up….

    CarpalTravel

    Oh dear, not your finest effort.

    CarpalTravel

    What are you saying was such a poor experience? What you describe sounds much like a normal, if slightly unimpressive CS experience probably partly as a result of a language barrier. Or is your annoyance and claim of Amex being almost “underhanded” based on the fact that Player 2 wasn’t offered a richly deserved retention bonus after seven months.

    Not after a “richly deserved retention bonus” at all, I have had plenty for both of us despite not even looking myself. The intention always was to cancel, she didn’t go begging for retention offerings and had every opportunity to withdraw from the cancellation, if that was her motive. Not everyone is out to game the system, sorry to disappoint.

    Having read the full text the agent clearly was trying to distract from the original request and get the chat terminated without cancelling the card. Easy to put it down to being a language thing but far from it, it was cleverly done, it reminded me of dealing with sofa sales people. I have myself used chat many times in the past, this chat was very different. It left a bad taste.

    Agree! Bluff called. Goodbye.

    Wrong.

    CarpalTravel

    Player 2 cancelled hers via chat, over 7 months into her membership, no offer was made. She sent me the log as she was so incredulous by the agents behaviour.

    She cited her recent poor experience with lounges as the main reason, the agent was extremely evasive. The agent said they would raise the issues internally as feedback, then said thanks and goodbye on the chat, completely disregarding the original request to cancel and not checking if there was anything else she needed.

    Pointing out that she was not finished and still wanted to cancel, the agent then said “ok, I respect your decision”. An interesting take. The agent then asked if she wanted to cancel now, or later?!!

    A very poor, almost underhanded experience.

    in reply to: Curve – Do they ever reply to anybody?
    CarpalTravel

    No complaints from me! Contacted Curve 10 days ago. Response yesterday. some clarification required. Further response today and resolved.

    10 days, and you have no complaints! Wow, wish my customers had the same level of patience.

    in reply to: BA e-store deals
    CarpalTravel

    There are of course other, often healthy alternatives to the e-store. Always worth doing your research before committing to that route.

    in reply to: BA e-store deals
    CarpalTravel

    Lula is absolutely right, I have had a lot of legit transactions clawed back for no apparent reason..

    Once they cancelled a transaction because I tried to use a voucher code on the site I was buying from. I know this is a no-no but I usually prefer solid discounts to potential referral points earnings, but the voucher here was actually expired (hence the “tried”) so i didn’t benefit from it.

    The points were clawed back and when I queried it, it was because I had attempted to use a voucher code, regardless of the fact that it wasn’t accepted.

    They are very quick to refuse the points, though I am certain BA still get to trouser the referral cash their end.

    CarpalTravel

    Player 2 and I cancelled our cards last month, just ahead of renewals. Both confirmed closed within 3working days of submitting here:

    https://uk.virginmoney.com/credit-cards/manage-your-card/close-your-account

    This was the article, probably best to read that and the accompanying comments to see what people say/have done previously:
    https://www.headforpoints.com/2021/03/09/virgin-credit-cards-annual-fee-appeal/

    in reply to: Curve – Do they ever reply to anybody?
    CarpalTravel

    Nope they’re useless, got blocked for verification twice last month, the first time they were responsive and it was dealt with in days, this second time has been radio silence for a fortnight. I’ve resorted to hassling them on social media.

    I wouldn’t care, but as a paying metal customer it takes the p1ss. They won’t even action a downgrade request, so I removed all my cards and left a prepaid card with no balance on it that they couldn’t charge, screw them.

    Good tip with the pre-paid card, thank you. Will do the same.

    in reply to: Curve – Do they ever reply to anybody?
    CarpalTravel

    Nope, they lied about actioning my request then just ignored me. Raise a formal complaint.

    They are a dying business, no doubt at all in my mind.

    in reply to: Amex Platinum – can you get a plastic card?
    CarpalTravel

    You can ask, sure…

    Will you get one? No. Best option (if you don’t want the weight) is to use Apple or Google Pay. Not ideal, but think that is what you are left with.

    in reply to: Reasonable to leave teens in economy
    CarpalTravel

    Although I can see I’m in the minority here, personally I think it’s unconscionable as a parent to make the kids sit in a lower class while you enjoy club. I’d book the club ticket in my name for the tier points, then give one of the kids my club seat and sit in economy.

    So only one of the children is allowed up in club? Yes, that definitely seems much better and far less unconscionable… 🙄

    Years ago my parents flew in a higher class whilst my sister and I sat at the back. Didn’t bother us in the slightest, I was on holiday and frankly, enjoyed the taste of independence.15 and 17yrs, jeez. How is this even a discussion?

    CarpalTravel

    I got one after 4 months, having hit the sub.

    Related questions, I’ve not had the card 12 months, just been charged the annual fee. Would people use this moment as the trigger to request a further retention, or wait til 12 months from last retention?

    Took out card October last year, hit spend target almost immediately. 50k points in March and then another 35k points in June. Both times I wasn’t fishing, I was genuinely looking to cancel. Mad to though, given those handouts. I will be 100% cancelling before renewal as it just sits mostly idle and frankly, there is no way they are going to give me any more.

    in reply to: Amex / PayPal cashback offer
    CarpalTravel

    I’ve seen others mention this and not sure if there has been an answer I’ve missed:

    I got the “Spend £100, get £20 back, one time” on one card and made use of it in one transaction, credit successfully received.

    It is however still showing in my active offers list, not the used offers. First time I have ever had that, makes me wonder if I might be lucky enough to get to use it again. Has anyone got any experience? Sadly I have no normal 3 figure spends that I can use Paypal for, to try it out on. I would only likely buy something if there was at least a chance of receiving it.

    The answer is: NO.

    in reply to: Why moderation?
    CarpalTravel

    It’s one of the main drawbacks with using bbPress. Yes it integrates more readily with WordPress (for obvious reasons) but isn’t a touch on other, well matured forum software.

    It randomly happens and often Rob doesn’t even know why as it is determined by a dark algorithm in the software that Rob buys in. Sometimes I suspect it might be triggered by your IP address. I had a brief patch where everything got sent for moderation and I have never said anything interesting let alone contentious.

    We all love ya! Besides, if my banal posts get thorough, yours definitely should be fine…

    in reply to: How do British Airways profit from Avios?
    CarpalTravel

    @NorthernLass as painful as that is to read I weirdly find it comforting, thanks for sharing. Even recent compelling deals (Amex Plat @ 70k points, Barc Avios @ 50k points) which can be readily turned into Nectar are dismissed almost immediately. Be it due to the upfront cost of the card or general apathy. Explanations around Pro-rata refunds, Amex offers, insurance cover etc. don’t seem to register.

    I wouldn’t mind but people like my sister consider themselves to be super frugal and me, extravagant.

    “The cynic knows the price of everything and the value of nothing.” 😊


    @BJ
    – 100%. Could not agree more (and I do speak from experience!).

    Sorry, gone a bit off topic!

    in reply to: How do British Airways profit from Avios?
    CarpalTravel

    Loyalty schemes can be hugely profitable. Large numbers of partners from amex to Sainsburys pay for them to reward customers. Many customers who end up with them then use them unwisely or not at all to the benefit of airlines selling them. Despite the vast number of page views HfP gets, it remains only a fraction of the numbers holding and using loyalty points so most are not as clued in as HfP readers.

    I know others have already confirmed this, but in my experience it is so entirely true that I want to repeat on it. This site can be a bit of an echo chamber for avios earning; it is easy to think that everyone, everywhere, are doing the same and really optimising their usage.

    The truth is though that despite my best efforts, none of the people I have ever tried to help have come anywhere close to making good use of their opportunities. An Amex Plat here (never using any of the Amex offers), a Capital on Tap card there (using it for no more than the odd purchase), these businesses are benefitting from the enticements they are “giving” away. The card firms win and BA wins as ultimately, the Avios they sold don’t get taken advantage of. I even know someone who has almost 160k Avios and it is almost certain they will never, ever use them.

    Beyond signup bonuses, it seems very few people can be bothered to max out their earning opportunities or simply make good use of them.

    Of course that all said, maybe I am just a very poor teacher!

    in reply to: Bicycle insurance included?
    CarpalTravel

    The eager referral code share really undermines the recommendation. At least for me.

    in reply to: Bicycle insurance included?
    CarpalTravel

    No harm in doing that at all. As long as you don’t lie when giving the details for an actual policy you take out, all is fine.

    I can (and have) gotten car insurance quotes to see what a claim would do, or living at a different address, doesn’t leave a negative impact me for any future quotations. Why should it?

    in reply to: Bicycle insurance included?
    CarpalTravel

    I would advise extreme caution about using home insurance.

    Go online and get a quote on the basis that you have made a claim. Check and see what impact it would have for you.

    Albeit for a different item, but when I stupidly did (for a £250 payout), it then doubled my premiums for the next 3 years, meaning I was well over £600 out of pocket, rather than £350 (factoring in the £100 excess).

    in reply to: Amex / PayPal cashback offer
    CarpalTravel

    I’ve phoned Amex to complain about the disparity between the £100/£20 and £70/£15 offers re. cumulative spend.
    Surely they have a moral duty to apply the same rules to both offers if their wording is identical, as Rob has confirmed?

    Seriously, take a minute to read back to yourself what you have written, then have a think about it.

    Unbelievable.

    in reply to: The mobile data / international roaming thread
    CarpalTravel

    Very similar to how BA increased its reward flight taxes and then seemingly within seconds, Virgin have done the very same.

    Twice, in so many months.

    in reply to: Curve replacing ‘commercial’ cards
    CarpalTravel

    0.1% is the HMRC fee. I know as I have to pay it, I tried to get Curve to swap cards but their CS team are useless so I gave up.

    in reply to: HfP logo
    CarpalTravel

    Chrome and Safari on iOS, I have tested both iPad and iPhone. Same thing when directly selecting a page number for a thread in a forum from the listings page. That is only the case on the iPad though, oddly. Both fully updated to the latest OS release. It is all fine on Android.

    Hmmm …. I will check later. Currently on the airport express train in Oslo!

    Currently about to head to the kitchen for another cup of tea! I do envy you, and the amount of the world you get to experience.

    in reply to: BAPP – When is my 24m period up?
    CarpalTravel

    I add them as diary entries in my phones calendar, 6 or 24 (or whatever) months ahead. That way all I need is see the reminder notification and I’m good to go.

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