[chrishors]

For me, I am still waiting after 4 months without one reply apart from the initial acknowledgment email.

[chrishors]

Thank you. I’ll do that.

[chrishors]

Who would I email please?

[chrishors]

Thanks. They would have difficulty trying that on with us. 1st, they did not manage to fix it and it was 35C until we took off. 2nd, they already paid out for my wife’s claim.
I would try that if I knew how to email them. The CEO again?

[chrishors]

Yes. Separate bookings. Separate claims. Hers was dealt with quickly. Mine wasn’t.

[chrishors]

Hi. For fear of being boring – me too.
My wife flew the same flight with one grandson on a companion voucher and I with our other grandson on a second companion voucher. Same flight, same type of voucher. The flight was delayed 6 hours due to an aircon fault. My wife got a reply within a week and payment of just over £1000 a few days later. I am waiting 3 1/2 months later without any response apart from the initial acknowledgment email with reference number. The telephone says not us. The Chat line says not us. Twitter says nothing they can do. An email to seanl.doyle@ba.com has had no reply after 1 month. I have done a case update asking for an update 3 times. Not even an acknowledgement.
Should I take it via CEDR? Has anyone any further advice what else I can do?
It is over £1000, not a missing sock from an amenities kit. And they have already paid out for my wife, so no argument that it is due to me.
Thanks guys.

[chrishors]

I cancelled the flight to USA as they would not let me in as I was not vaccinated. I know it was my choice not to get vaccinated, but I should not be penalised for that choice.

[chrishors]

My booking was a premium economy cash booking which I later upgraded with AVIOS to Club World.

[chrishors]

I have just had a reply from BA saying that they will not refund the FTV as it was issued after Nov 2020???? Nothing about that on their website indicating it is date replated.
Any further help or comments from anyone?

[chrishors]

It has now been over 8 weeks. Can anyone let me know what Sean Doyle’s office email address is?

[chrishors]

Thank you John.

[chrishors]

Thank you for the link. The article was Dec 2021 and was about short haul routes. So, hopefully, an update from people who did long haul will now be confirmed and I can expect a refund of both AVIOS and the full cash element, not just the taxes.

[chrishors]

I have had NOTHING! An email will at least reassure me they have it.

[chrishors]

Thanks Kwab. However, I am more concerned about confirming they are dealing with it than getting a reply a week or so earlier. Others have said I should wait 8 weeks before being worried they are not going to answer, so I will wait another couple of weeks. Then, If I do not hear from them, follow your advice. Do you have a link to your other post? Or how to contact Mr Doyles Office?

[chrishors]

Thank you for your replies. 8 weeks then.
My wife, who applied the day after me for the same issues got a reply in less than 2 weeks. She was on a separate booking reference as we both used companion tickets for our 2 grandchildren who accompanied us.
She is laughing at me!!!!

[chrishors]

Seems BC is one useless piece of garbage when it comes to customer service. That is my experience, anyway. I applied 3-4 weeks ago and told them I am self employed. Actually I am the owner of a ltd company of which I am my only employee. I pay myself £800 a month and the rest comes in dividends.
So they gave me a MASSIVE £200 credit limit, £20 of which is taken up with the monthly fee. Then to review the credit limit they wanted an SA302 from me which I do not have. So 3 1 hour phone calls later, and an online chat, and 2 attempts to send them equivalent documents, they still won’t up the credit limit. They won’t put me through to the department that can help, and now say “someone will call you back within 5 BISINESS days”. I work, and so can’t pick up the phone at just any time they might call. A waste of time and worthless card for me. There is ZERO chance that I can spend £3000 in 3 months with a £200 credit limit.
Has anyone had a similar experience, and if so, did you resolve it?

[chrishors]

Thanks. Worth considering.