Maximise your Avios, air miles and hotel points

Forum Replies Created

  • in reply to: Chat thread – Monday 15th April
    Cranzle 275 posts

    I’m looking for inspiration for hotel deal stacks. What’s the best you’ve achieved?

    For example, is it possible to book:

    Day 1 via Amex FHR ($100 USD credit)
    Day 2-5 via Emyr/Virtuoso ($100 USD Credit, 3rd night free offer)
    Day 6 via Amex FHR (guaranteed late check out)

    Or something along these lines?

    in reply to: BA availability gone to pot?
    Cranzle 275 posts

    If Seatspy and BA are wrong all the other API consumers like AA and Alaskan will be broken too. How BA IT can let this break more than once is a complete mystery. Heads would roll in any competent organisation.

    Oh yeah… competent.

    If BA is as incompetent as you suggest, why is it so profitable vs other European legacy carriers that enjoy similarly dominant positions at their home bases?

    Outside the US, a great many airlines (including Amadeus founders and much newer airlines) have rubbish IT for a variety of reasons which demonstrates how difficult it is to fix.

    More profitable because they clean their planes less?

    in reply to: New First Suite in A380
    Cranzle 275 posts

    It’s easy to announce things that have little / no roll out.

    in reply to: Travel Republic – any experience?
    Cranzle 275 posts

    Some very helpful info on this thread.

    Are there any other websites or tips that are recommended for strong hotel deals?

    in reply to: Travel Republic – any experience?
    Cranzle 275 posts

    They are on my ‘do not use’ list.

    Can share my one experience with them…

    Used them only once, to book and pre-pay two rooms for a short stay at a Spanish hotel. Upon arrival hotel had only received a one-room booking. Fortunately the hotel was not fully booked so we were all still able to be accommodated, and the hotel Team were pro-active enough to chase Travel Republic for payment on our behalf, so stress was minimum but I wouldn’t use them again. We were lucky how it played out but at no thanks to Travel Republic.

    I’ve had similar issues when booking through Hotels.com, twice.

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    @BBbetter, that’s a very lame, ad hominem attack, and unfair towards the OP.

    probably got to £22k by pre-paying accom (normally against my nature) etc.

    What do you mean by this?

    in reply to: Dubai hotel recommendation
    Cranzle 275 posts

    The look of the rooms is the thing that has put me off GH. All that dark wood is not for me.

    LRM was recently refurbished. Perhaps they will get on to refurbishing GH in a similar light and airy tone. The moody dark theme works well in the spa area.

    in reply to: Platinum challenge refused – help
    Cranzle 275 posts

    I can’t help with the original question, but I’m most interested in hearing about your experience on the RC Yacht. Would you mind doing a brief review here or link to somewhere else that you may be written one?

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    I am so sorry about what happened to you, I would recommend you to email straight to the CEO after you have your evidence/stance ready.

    Did that previously and they will start the investigation. There is a investigation team in Brighton work for the exec.

    steve.squeri@aexp.com

    You recommend writing to the group CEO and others have have also suggested making a formal complaint, but what are you suggesting should be the substance of that complaint? Amex has a statutory right to close anyone’s account and can choose who it does business with. They can’t close your account in breach of terms or unfairly – but is that alleged here?

    You refer to having “evidence/stance” ready – what does that mean, what evidence can the cardholder offer than Amex doesn’t already have and why would it change anything? Amex won’t be carrying out any “investigation” of their own decision.

    Complaints in regulated financial services can be very effective, but you need to have a basis for a complaint rather than just challenging a decision you don’t like which serves little purpose and won’t get even nominal compensation.

    Just because they have the statutory right to do something, doesn’t mean customers should not express their displeasure with the way they’ve been treated. If, for example, a customer has spent decades saving MR for a once in a lifetime experience, losing those adds salt to the wound of being summarily dismissed by Amex. It’s not necessary to handle things in this manner and senior management should know it, even if that’s through a formal complain. There have been reports of decisions being reversed once senior management have been contacted.

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    From what I’ve read generally about the Amex terminations, it’s very much a spreadsheet exercise. Not profitable, doesn’t fit risk profile, they are trying to get their customer profile to fit something and need to terminate accounts in order to achieve this.

    Is that an issue? If I was running a business, I’d avoid customers where I lose money constantly.

    I didn’t infer that it’s an issue.

    More of a reassurance to those that are concerned that they may be unknowingly involved in some complex financial fraud.

    Would you also terminate accounts with the highest number of membership rewards because your terms allowed it? That would boost your profitability.

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    Rules intended to fight crime that are being hidden behind by finance providers in order to take actions with impunity, that abuse individual consumers.

    Absolutely this.

    From what I’ve read generally about the Amex terminations, it’s very much a spreadsheet exercise. Not profitable, doesn’t fit risk profile, they are trying to get their customer profile to fit something and need to terminate accounts in order to achieve this.

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    SAR’s aren’t effective in Finance issues like this anyway. Due to the regulation/legislation/oversight gap that lets finance providers decline to provide data concerning reasons for their decisions.

    Rules intended to fight crime that are being hidden behind by finance providers in order to take actions that abuse individual consumers.

    They MIGHT not be effective. But they can be, as experienced by Farage.

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    And result in another Farage type situation?

    If I was Amex I wouldn’t give the reason.

    Fair point.

    They didn’t give Farage a reason. He submitted a SAR, which I think is the first thing one should do if you want any chance of finding out a reason. Once you query the reason, I suspect a full and honest SAR becomes less likely

    in reply to: Amex has cancelled all my cards!
    Cranzle 275 posts

    Could it have anything to do with your employment status vs what you’ve told them your employment status is?

    Cranzle 275 posts

    Quick trip on Eurostar to Paris or Brussels?

    in reply to: Chat thread – Thursday 21st March
    Cranzle 275 posts

    Does the current Marriott double elite nights offer apply if booking through Amex FHR or Emyr?

    Emyr, definitely.
    Amex FHR – pay at hotel will work. Prepaid will likely be handled by Expedia’s platform.

    Prepaid also works. I just received points and credits in Nara.

    Thanks both!

    in reply to: Chat thread – Thursday 21st March
    Cranzle 275 posts

    Does the current Marriott double elite nights offer apply if booking through Amex FHR or Emyr?

    in reply to: Best Rate Guarantee – who do Marriott accept?
    Cranzle 275 posts

    Thanks. It’s seems quite onerous!

    in reply to: Best Rate Guarantee – who do Marriott accept?
    Cranzle 275 posts

    Hi I tried this 10 times last year and twice last week and all rejected. There so fussy it’s unbelievable … all the wording with room type t&c the way taxes etc are worded and show has to be identical for them to approve ..

    Last one in Macau last week booked .. third party rate said taxes and fees included , Marriott said taxes included .. rejected as hotel said there are no fees at the property to pay …

    What sources did you try that they rejected?

    in reply to: Best Rate Guarantee – who do Marriott accept?
    Cranzle 275 posts

    There a quite a few success stories on FlyerTalk. I guess it’s a very small proportion of the claims.

    in reply to: Account hacked – case resolution
    Cranzle 275 posts

    Does anyone have any advice on preventative measures?

    in reply to: The best Central London Marriott options
    Cranzle 275 posts

    Just wondering if anyone had anything further to add to this thread, or any updates? Looking for a Central London stay, perfer recently refurbished rooms and a great pool perhaps a spa.

    in reply to: Dubai hotel recommendation
    Cranzle 275 posts

    If only GH had a nicer and larger pool area. LRM is great too, but very different to GH.

    in reply to: Travel insurance – cover for Avios points
    Cranzle 275 posts

    It would be great if HfP (or someone) did a guide to ‘how to make a comprehensive claim’ or ‘what you’re covered for’ in various scenarios. I’m sure most scenarios can be captured in 4 or 5 set examples or case studies.

    in reply to: Harrods Amex
    Cranzle 275 posts

    It’s essentially £150 of value for £195 — but they know nobody spends just £25 in the restaurant, so they’re buying your loyalty at a cheap price. And if you shop at Harrods regularly you probably have a decent card or private bank that renders this useless.

    I’d genuinely be interested to hear about the ‘decent card or private bank’ offerings as I don’t think there are any cards out there where you can easily get 3% back. So once you spend £1500 in Harrods, you’re cost neutral and anything above that you’ve getting 3% in addition to your Harrods rewards tier.

    It’s a reasonable offering for mid/high Harrods spenders. There are plenty of Black Tier members who spend over £10k per annum, so that’s £450 value for them straight away.

    They recently had a double points offer, coupled with this cards would have given you 9% in points, and 10% off their regular rewards weekends. Quite generous when compared with the competition.

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