[dynamodolman]

executiveclubber wrote:

Worth noting it’s likely a really bad time to buy Avios unless you have a redemption in the next few weeks / partner airlines in mind

Why is that please?

[dynamodolman]

dynamodolman wrote:

BA Flyer IHG Stayer wrote:

How much was the cash element of the fare?

If it’s more than £35 then you pay £35. if less then it’s the 50p/leg

Two questions please:
1) So if it’s £35 exactly, then you pay the 50p/leg?
2) What if just a single leg has a £35 cash option? Would it still be 50p charge?

Thanks

to answer my own question…
The charge is £35! This is on a single leg trip

[dynamodolman]

BA Flyer IHG Stayer wrote:

How much was the cash element of the fare?

If it’s more than £35 then you pay £35. if less then it’s the 50p/leg

Two questions please:
1) So if it’s £35 exactly, then you pay the 50p/leg?
2) What if just a single leg has a £35 cash option? Would it still be 50p charge?

Thanks

[dynamodolman]

Ah ok – yes it was way more than £35, as I thought when combined with the Avios it was the best priced option.
School boy error!
Thanks

[dynamodolman]

Short haul – Dusseldorf to LHR

[dynamodolman]

I made a Business Class booking a month ago (no Economy seats on flight)
Went to cancel it today and it’s for a £35 cancellation charge with it! Through the normal online way – so not the “Contact Us” way.

Are Business class seats exempt from the online £0.50 cancellation charge please?

Thanks

[dynamodolman]

JDB wrote:

dynamodolman wrote:

Update on the cancellation form issue:

Spoke to a very helpful BA assistant today and the issue was my booking had a status of “TK”. The assistant didn’t know why, but for a confirmed booking it should be “HK”.
So the assistant changed the status to HK and then when I went into the booking online and looked at the Cancellation page, it was working correctly.
So no admin form for me to fill in, but the Avios and Cash refund form that I’d expect.
Cancelled through that and got the AVios refunded and the cash back.

‘TK1’ means a schedule change not yet accepted for one person. When it is accepted it changes to ‘HK1’ (for hold confirmed, one seat, or HK2 for two seats etc). Many airlines won’t allow other actions such as seat changes until the status change is accepted.

Thanks for the info.

I never had an email through about the schedule change.
Do you think there was somewhere in My Account and My Bookings that I could have confirmed that would have changed the status to HK please?
Rather than me having to contact Customer Services?

[dynamodolman]

Update on the cancellation form issue:

Spoke to a very helpful BA assistant today and the issue was my booking had a status of “TK”. The assistant didn’t know why, but for a confirmed booking it should be “HK”.
So the assistant changed the status to HK and then when I went into the booking online and looked at the Cancellation page, it was working correctly.
So no admin form for me to fill in, but the Avios and Cash refund form that I’d expect.
Cancelled through that and got the AVios refunded and the cash back.

[dynamodolman]

Ah good point thank – but no there hadn’t been.

But what I did do was book the flights using the 9250 Avios/£0.50 option first.
Then cancelled them – and the normal cancellation form came up.
The re-booked them using 4750/£17.50 option

So maybe that means it now requires manual review.

Oddly, I did that with all my original flights and for most of them the second cancellation went through fine

[dynamodolman]

I don’t understand I’m afraid…
“Working as intended” would be the normal cancellation that appears with an amount that you get refunded and an amount that you lose through administration.
For most of my short-haul European cancellations I see the normal cancellation screen with a £0.50 admin fee and a refund of £17.00.
But for 3 of the cancellations I see the form above with Name, Email, Address etc and no admin fee confirmation

[dynamodolman]

I booked about 10 flights.

For 7 of them the cancellation worked as expected – only charged me the £0.50 admin fee and I got the £17 back.
However, for 3 of the flights, when I try to cancel rather than get the normal cancellation form with avios, refund amount etc, I get the form below.
This is a bit worrying as I imagine after I submit that form the cancellation will go down a different route and I will lose the whole £17.50.

Has anyone else experienced this please?
Thanks

Ah I can’t copy in a screenshot of the form – so here is a text version!

Cancel and refund your flights
Your booking
Passengers
Mr <name here>
Booking reference:<ref her>
Depart From To Flights
<flight details here>
Your details

Are you a passenger in this booking?
Yes
No

Which passenger are you?
Mr <name here>

All items marked with an asterisk () must be completed
Email
Confirm email
Address line 1
Address line 2
State/County
Zip code/post code
Country

Contact telephone number
Terms and conditions
Requesting a refund will cancel all the flights listed above for all the passengers in the booking.
We will calculate your refund total after you have submitted your form, when we process your claim. The refund amount will be based on our terms and conditions and is final and non-negotiable. Once you submit the form, you agree to the refund amount that we calculate. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement.
This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking.
If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately.
If these items were booked through British Airways please contact us. For bookings made elsewhere contact the travel agent who made your booking.
If these items were booked with Avios and you are an Executive Club member, follow the ‘View my bookings’ link from your account home page. Non Executive Club members should go to Avios.com.

[dynamodolman]

aq.1988 wrote:

dynamodolman wrote:

Hello
Anyone know if the £0.50 is still working on higher cash / lower avios RFS bookings please?
Thanks

If you do a dummy cancellation online, you can see how mnay avios and £ you will receive before pressing confirm. The avios should return immediately.

OK thanks – how do I do that please? (I haven’t made the booking yet)

[dynamodolman]

Hello
Anyone know if the £0.50 is still working on higher cash / lower avios RFS bookings please?
Thanks