Maximise your Avios, air miles and hotel points

Forum Replies Created

  • And which seat were you moved out of, on which aircraft type?
    There are a few seats allocated as crew rest seats, which aren’t always blocked in advance. (If BA had intended to use this as crew rest, they shouldn’t have allowed you to select in the first place).
    Did you see the IFE in use, or just the seat?
    Did you pay to choose the seat, or do you have status?

    in reply to: BA eStore / Shopping Portal
    FatherOfFour

    I get this when trying to add (re-add) cards.

    Fidel Rejection
    https://ibb.co/7K7FhhF

    • This reply was modified 53 years, 1 month ago by .
    in reply to: BA eStore / Shopping Portal
    FatherOfFour

    Looks like it’s been relaunched. “Powered by Fidel”, wasn’t it Sports Loyalty before?

    Certainly a lot more offers than there used to be, but mostly outlets I’ve never heard of.

    “MNKY HSE”?

    Sounds like a downmarket brothel, “manky hoes?”.

    Just your mind. I read it as Monkey House

    in reply to: 3DS issues
    FatherOfFour

    Online to an advisor now about the same… no clues, gone to speak to an “expert”

    in reply to: Applied a week ago but no reply yet?
    FatherOfFour

    Was able to activate mine, (so that I can report the damage via the app!)
    Haven’t tried using yet.

    I activated by downloading the BC app, then setting up online banking registration using card details. THEN activating the card from within app.

    in reply to: Applied a week ago but no reply yet?
    FatherOfFour

    My original card (accepted 1st March) arrived today, without a chase.
    Envelope split down one side and the top open. Whole package looks like it has been scuffed around the floor and the card in and out of a wallet 100 times!

    in reply to: Accessing UK BA account when abroad
    FatherOfFour

    I managed to do this while in Copenhagen. However, I was using a VPN which BA.com doesn’t seem to like now.

    in reply to: Captcha
    FatherOfFour

    Why do I have to complete a CAPTCHA?
    Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.

    in reply to: Captcha
    FatherOfFour

    Tried posting in the chat thread, got “Captha’d” for the first time ever!

    in reply to: Sean Doyle apology email!
    FatherOfFour

    3 days after this very similar mail from Finnair, however the Fin one, i feel is more specific about the actions:

    I am Ole Orvér, Finnair chief commercial officer, and I am writing to you to apologise for the heavy congestion in our customer service channels during the past couple of months. You may have had to wait a long time to get through to our customer service agents, and also our online Manage Booking service has not worked as it should have due to technical issues. I am sorry about that and all the inconvenience and frustration it may have caused you.

    As the pandemic situation has evolved and travel restrictions have continued to change, contacts to our customer service have doubled over the past two months. We naturally expected an increase in customer contacts once travel started to recover but were not able to forecast the impacts of the omicron variant: before the pandemic some 12% of customers typically contacted our customer service at some point of their journey, and now the number has been around 50%, with booking changes being the most frequent reason for contacting us. Unfortunately, we were not able to scale up resources as fast as we should have, and omicron has also caused sick leaves in customer service.

    Solving this situation and delivering better customer service to you is our priority:

    • We have recruited new customer service agents together with our partners, and some 50 new agents are joining our teams in January ready to serve you with your travel needs. All new agents undergo a two-month training before they start working in our customer service.
    • We have tripled the number of developers working with our online service channels. Already now, more than 6 out of 10 customers can make changes to their booking online, and that share will soon increase.
    • We have established a fast track in our phone and chat services for customers whose flight is within the next three days, to be able to prioritise the most urgent questions.
    • We have trained our Sisu chatbot to handle many new types of contacts, and it is often the fastest way to get information on Finnair products, services and other necessary travel information. Through Sisu you can now also cancel your reservation and then continue to apply for a refund online.
    • Due to the omicron related sick leaves at Finnair and in our partners’ teams and to avoid last minute cancellations as much as possible, we have taken action to cut approximately 20% of our flights in February, mostly on routes where we have several daily services and can offer you a new flight option. If the new flight is not suitable for you or no option is available, you can apply for a refund. Our average refund handling time is currently 14–21 days, and we work hard to shorten it. Once we have handled your request, you will receive an email confirmation on it.

    The pandemic has brought many challenges for air travel, but we are determined to solve them one by one. I want to thank you of your patience in this challenging situation and can assure you that we are determined to provide a better service to you in the future.

    With kind regards,
    Ole Orvér

    in reply to: Gatwick BA lounge situation?
    FatherOfFour

    I believe its now no1 lounge at the north terminal for BA passengers. Aspire qas converted to an EasyJet lounge, as reported on here by Rob.

    in reply to: Calling to add return flights to 2-4-1 booking
    FatherOfFour

    Give it a go! Timing is tricky to get right, but I got through at 00:15 on a “hard to get” route and managed to get the tickets I wanted. I gave my tactics on another thread a couple of hours ago.

    in reply to: Help contacting BA to book FTV
    FatherOfFour

    I managed to book at midnight as my flights were released by calling US line via Skype. I actually made 2 calls, spaced 15 minutes apart from 2 different Skype accounts and after the first call cut off at the 1 hour mark, the other one left me a 2nd horse in the race. (I then started a new call from line 1 too!) Luckily “line 2” was picked up after 50 mins. I found that with Skype, once answered, the call didn’t cut off after 1 hour, though I had prepped the agent to call me back if it did.

    in reply to: BA Holidays email address and voucher query
    FatherOfFour

    I have used these two in the past with some success. I wouldn’t expect an immediate reply but they did get back to me within 72 hours. Be very clear on what you want to do in your request then it will cut down a lot on to’ing and fro’ing.

    queries@holidays.ba.com
    baholidays@ba.com

    In addition there is baholidays.contactcentre@ba.com
    However the auto response quotes a response time of 21 working days! At least they are managing expectations. This one was for providing details post booking though. I think the baholidays#ba.com deals with voucher queries. Their turnaround for a straightforward case was less than 72hrs.

    in reply to: ‘All Inclusive’ advice – any good experiences?
    FatherOfFour

    Don’t usually do AI – but we did Bahia Principe Fantasia, Tenerife 2020 with the kids (age 2-7 at the time) and thoroughly enjoyed it. Happy to answer any questions about that resort. We also have Sandals booked for this November as a one off special. I obviously can’t comment on that yet!

    We drove past this place several times last August, due to the one-way system which needed negotiating to get to our resort! It looked pretty spectacular (especially if you’ve got young children who love the Disney Princess thing), but it seemed rather oddly positioned, crammed between a row of souvenir shops and pubs and a rocky coastline! Presumably the interior made up for it?

    It was fresh and beautiful inside and the location of the bars/shops etc was only noticed when we ventured out for a day trip.
    Admittedly, the rocky coastline/ lack of beach is a red flag for anyone who wants to sit in the sand all day, but the pools and entertainment were great. It was just what we needed.

    in reply to: ‘All Inclusive’ advice – any good experiences?
    FatherOfFour

    Don’t usually do AI – but we did Bahia Principe Fantasia, Tenerife 2020 with the kids (age 2-7 at the time) and thoroughly enjoyed it. Happy to answer any questions about that resort. We also have Sandals booked for this November as a one off special. I obviously can’t comment on that yet!

    in reply to: The car hire tips thread
    FatherOfFour

    Sorry to go slightly OT, but is there any view as to when the chip shortages will ease and get the supply chain back to normal?

    As we require a people carrier/ mini van, prices in Italy are more than cost of our flights, so we’ll either postpone, or take our own car and make a trip out if it. Not practical for a planned trip to Aus in a couple of years!

    in reply to: My first British Airways Club World experience
    FatherOfFour

    @Aston100 Thanks for posting your feedback. We have our first CW booked for next year (long awaited). I am expecting a similar experience to yours and agree with other comments that perception is all relative to experience.

    Since I’ve never flown flat-bed business I’m sure the comfort factor will be a noticeable difference. As it happens, my points collecting “hobby” started after researching how we might get some affordable sleep on the overnight return trip from the Caribbean, having previously been stuck next to the galley on a VS 747 back from Barbados last time out!

    I’m trying to manage my own expectations on the food and lounge elements, having recently flown CE from LHR and “experienced” the circus of the galleries club lounge. (Onboard meal was quite tasty to be fair, but 2 slices of lettuce is hardly a starter or a premium experience.

    I have flown club a few times – 25/30 years ago. I’m sure a lot has changed in that time, but I do remember the attentiveness I was shown by the crew, even as a child! Having read on here and FT about the decline of service, I’m fully expecting to notice a difference!

    FatherOfFour

    Anyone know if the standard menu vegetarian meal tends to run out early?
    My travel partner is currently meat free, but is reluctant to book a special vegetarian meal as unsure what it might be.
    We don’t have status and no idea how far from the galley we’ll be seated so am considering ordering the special meal regardless, just to be sure.

    Last time I flew, Club Europe, the veggie had run out before it reached our row. I had ordered specials for myself and my wife.

    And I agree wit you memesweeper- I’d choose the ability to pre-order a main, versus separate tray/choice of starters onboard.

    • This reply was modified 53 years, 1 month ago by .
    FatherOfFour

    Rumours on FT about Club dining improving from January. The two big areas observed seem to be:

    Everything on one tray – i.e. currently no choice of starter/dessert
    Inability to pre-order main (as per memesweeper’s post)

    If you could choose only 1 of these to be returned to normal, which would you choose?!

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