[FlorianLondon]

I didn’t think about asking for a refundable ticket. In my situation, I am happy with the outcome.

[FlorianLondon]

I had to put some trust in Virgin. I got this confirmed via phone by the Executive office (friendly person, not like the ones trying to force me to accept whatever they wanted). The person knew all the details and my previous refusals. She checked prices for BA and told me that I should send her an email again if the price was to be different. Once booked, I sent a copy of the payment receipt and received a link one hour later to put my bank details so that they can reimburse me. Just need to wait now to see if the money comes back.

[FlorianLondon]

Yyeeaaahhhh! I am now re-booked on BA. I do prefer Virgin but BA PE is going to be better than China Eastern Economy! They allowed me to rebook myself and sent me a link to get the refund. Costs me FX fees as booking was in RMB but I’m getting too tired to fight those fees..

[FlorianLondon]

Thanks for the advice. I will try.

[FlorianLondon]

They are still not offering BA for PE passengers (important to us as we are going to have a little passenger on our lap). They just called saying that I can get 75% back on points and taxes. I am trying to get them to send me an explicit refusal of rerouting on PE via email. I’m pretty sure that they are not going to send me this..

[FlorianLondon]

Update, I have just been offered economy instead of PE as per initial booking. This would be on China Eastern. I have declined as they wouldn’t reimburse taxes or points. Also, I would need to buy extra allowance for bags. I have wrote again to Louise Phillips citing article 8… Will see if I get another response…

[FlorianLondon]

Hi, how did you manage to get re routing?
I have just been told off by unhelpful chat.. How do you contact CEO office and what did you send them?