[GillyUK]

Signed up to the forum specifically to comment on this post as I have finally had success in getting the extra 35k avios credited. I reported BA to advertising standards. I signed up through the link in the email but rather than taking me to my BA Exec account (as I later found out it was supposed to) it actually took me to the AMEX website and therefore I was apparently ineligible for the 60k bonus. Of course the emails were all very clear that the only way I would be eligible was to use the link in the email and that link was incorrect.

I complained to AMEX and BA and neither upheld my complaint so I submitted my advertising standards complaint through the online form on their website. They contacted me several weeks later and asked me to submit any evidence I had. I provided a copy of one of the many emails from BA advertising the offer, the confirmation from AMEX that they felt I was not eligible for the 60k bonus, and a screenshot of my BA AMEX app showing I had met the 25k bonus threshold.

Two days later BA contacted me to say they had given me 35k avios for my ‘loyalty’.

Hope you all have success too. It was an *extremely* frustrating experience.