[GWarwickM]

Hi Alan,
Mind sharing who you contacted? I’ve got the same problem with AA flights where the avios have posted but not the TP…
Cheers

[GWarwickM]

I’m just about to cancel a Avios 2-4-1 booking and want the extension through the FTV. However, when using MmB and selecting cancel, it looks as it’s going immediately though to requesting a refund. Is there anyway of forcing it to a FTV? Is this linked to the ongoing process of converting them?

[GWarwickM]

Thanks both.
Update. In the end I was connected with the BAH ‘Duty Office’ who did change my flight whilst the other passenger flew on the original no problem. So a win-win!