[jkcool]

@JDB @Froggee I am old enough to have seen both legacy banking and new generation banking, my main issue is with giving consistent experience for customers. First email after opening the account came 3 days later which states that everything is good to go. Ideally, I would expect an email or a confirmation screen which just lists out the order in which things are going to work. 

I work in the IT  and a decade back, I have rolled out products for customers in the North American market for AIG. Legacy systems are very hard to integrate with modern off the shelf products (softwares) these companies buy. But by effectively managing customer expectations, these things can work well. 

For opening the premier account, I had to delete the app and  come in as a new customer. My app profile with mortgage account will not let me do that. Most of the people in CS don’t know about this issue and kept advising me to apply via the app. Probably, I need to set the bar low 🙂

[jkcool]

@executiveclubber It was the dreaded 00002 error. I went back and forth with social media chat for a while. Sunday morning they called me and took 30 mins on phone to fix it. Glad it was fixed. I guess my account was locked out because I have Avios credit card and Mortgage account with them and as soon as my account was opened, some background process was trying to merge my accounts to a single profile.

Should I still complaint via the message function on the app ?

@BJ Thank you, that was reassuring. Do you know anything about the bonus for having mortgage with them ?

[jkcool]

Hi,
I signed up for the Barclays premier account through the app, opened the account and initiated the account switch on Friday evening. Shortly, my account was locked out. I could not sign up for the 25,000 Avios sign up bonus. They resolved it on Sunday morning, I signed up for the Avios Rewards on Sunday morning. Since I signed up for Avios rewards after I initiated the switch, will it invalidate by sign up bonus ?

Any thoughts ?
Also, I have a mortgage with Barclays currently paid from my another account, for getting the 750 Avios bonus monthly, do I need to change the direct debit or will it happen automatically as my online profiles have merged ?