[Kenobi]

For the upgrade do you call beforehand or just ask for it on arrival?

When I tried this for the first time staying at Park Plaza Nottingham, I called a couple of days beforehand to ask how it worked and if I can upgrade on arrival, and they did it over the phone. So I never found out whether you just ask at the desk on arrival.

[Kenobi]

Name: Park Plaza
City: Nottingham
Upgraded? Yes, from standard room (superior) to executive room. Junior suite was offered but they said it was next to the lifts and could be noisy. Was very happy with the Executive room
Breakfast: Yes, free upgrade
Welcome gift: None
Rating: 8/10