[MariaJ]

MariaJ wrote:

@NorthernLass, Thank you for explaining the charges. I was mistaken. @NICK N No secret lol.

After all that I didn’t get charged any fees. Must’ve been third time lucky then 🙂

[MariaJ]

@NorthernLass, Thank you for explaining the charges. I was mistaken. @NICK N No secret lol.

[MariaJ]

Thank you all. I appreciate your replies. I will give it one more go, I may get lucky the third time 🙂

[MariaJ]

@NorthernLass Hello 🙂 Yes, there was an inbound available. They said (I tried twice) that it’s because is a change to the booking. Is this correct? Even if you cannot do it online yourself?

[MariaJ]

@Rob BA wants to charge me GBP35pp for adding the return ticket to an Avios booking with 2-4-1 voucher. I have never paid before this. Is there a way to avoid this or fo I need to keep calling until I get the right person?
Thank you.

[MariaJ]

Great night. I didn’t speak to many people but got to know Duncan that won the Malaysia Tickets :).

Thank you to Aman for the ticket. It was lovely meeting you!

@LadyLondon, I was hoping to meet you last night to thank you for your help in the past. Hopefully next time!

[MariaJ]

scandiflyer wrote:

aman1384 wrote:

MariaJ wrote:

If anyone has a spare ticket, I’ll buy it. Please let me know

Let me know your email address, I have a spare ticket as a friend is no longer able to attend.
hfp at maribeljauregui dot co dot uk
Thank you very much

[MariaJ]

If anyone has a spare ticket, I’ll buy it. Please let me know

[MariaJ]

I finally received a reply from BA. They have not found why it happened but they have said that it should not have happened and they have apologised. They have also refunded me the Avios used on that leg of the trip.

Thank you very much to all of you, especially to @Lady London for taking the time to reply and for encouraging me to pursue this. I really appreciate your help! 🙂

[MariaJ]

@LadyLondon Thank you very much for reminding me. I did feel a bit deflated after their response. I replied back but the it said that it was an unmonitored mail box. Ho hum!

[MariaJ]

I finally got a reply from BA yesterday after a month.

Their response was a standard template response giving me 5000 Avios and a list of topics for queries. Appalling! They should just get rid of the Customer Service department altogether.

[MariaJ]

@ffwd Thank you for letting me know.

[MariaJ]

@Lady London I totally agree with you here.

• This reply was modified 54 years, 9 months ago by .

[MariaJ]

@ChrisC I was just writing it. I was going to send one letter to each but a combined letter sounds much better. Thank you!

[MariaJ]

@NorthernLass I have mentioned it earlier. I am Silver and didn’t pay for my seats.

[MariaJ]

dougzz99 wrote:

MariaJ wrote:

CHz wrote:

To be honest this sounds familiar… we flew last week in first and my partner was moved as “the seat was broken”. We assumed her original seat was broken so this was good customer service?
When boarding there was much confusion as two people had the same seat… she was then asked if she was staff… she wasn’t. Anyway, we got the new seat and someone else was sat next to me in the “broken” seat. Except it was the seat we were moved to that didn’t have a working entertainment unit… all makes sense now!

Exactly the same here! It’s not right that they lie to their customers. Or are 2-4-1 redemptions not valued as a customer? I definitely didn’t make me feel valued at all, especially when I found myself being threatened to be thrown off the flight. No apologies given!

Have you never misspoken, every time you’ve been wrong was that a lie?

No previous mention of a threat to remove you from the flight, so that’s new information.

Why would incorrect records of which seats have broken IFE be more than incompetence rather than some sinister plot by the airline to target certain customers. Broken IFE on a long haul should get you a nice few Avios, I’d personally take those over some poor content supplied by the airline.

A thread built around little information, no evidence and a lot of general anger directed at BA. I’m all for anger at BA, but target the things they’re clearly doing wrong, food, service, on time performance, cleaning.

I’m sorry but this was a blatant lie. Even the purser wasn’t aware there was anything wrong with the seat.

If you read the threat I have mentioned earlier that I was threatened with being thrown off the flight, this is no new information. However, I don’t see how this is relevant. The fact is that this has happened to me 3/4 times. This thread was always about gauging people’s experiences. If you are happy with the way BA has treated you so far, I’m happy for you but there is no need to belittle other people’s experiences. I never thought there was foul play until a few more stories were coming out from other passengers.

[MariaJ]

CHz wrote:

To be honest this sounds familiar… we flew last week in first and my partner was moved as “the seat was broken”. We assumed her original seat was broken so this was good customer service?
When boarding there was much confusion as two people had the same seat… she was then asked if she was staff… she wasn’t. Anyway, we got the new seat and someone else was sat next to me in the “broken” seat. Except it was the seat we were moved to that didn’t have a working entertainment unit… all makes sense now!

Exactly the same here! It’s not right that they lie to their customers. Or are 2-4-1 redemptions not valued as a customer? I definitely didn’t make me feel valued at all, especially when I found myself being threatened to be thrown off the flight. No apologies given!

• This reply was modified 54 years, 9 months ago by .

[MariaJ]

Mighty Hunter wrote:

What I think did happen was that Avios redemption seats were targeted for downgrades when BA’s overbooking profile went wrong, because BA thought they could get away with paying less compensation. I think (hope) that partly due to complaints though this site it is mainly a thing of the past

Not so sure. One of the previous times I was moved in the past , it was done after checking-in. When we got to the gate my boarding pass made a ping and I was issued a new boarding pass with a new seat allocated. This time I was told that I didn’t pay for my seat ( I am silver) and someone else had actually paid for that seat. Again I had reserved that seat at the time of booking the flight.

[MariaJ]

ChrisC wrote:

@Thegasman

Maria must be very unlucky to have chosen a broken seat on several ocassions!

Sorry but that explanation does not wash especially as the IFE appeared to have been working and the cabin manager said there was apparently no problem with the seat.

This is the thing, I don’t think I’m unlucky. I think people don’t pay attention to it until there is a negative impact, in the same way I didn’t really pay attention to it before. For most people, a 2-4-1 redemption will be a once in a year experience and that’s why people have not really picked up on it.

[MariaJ]

@Thegasman I never thought anything of it. But this is like the 3/4 time is happened to me. They didn’t give me an explanation. I only know that someone else was given that seat.

@Lady London I thought redemptions show in “U” class?

• This reply was modified 54 years, 9 months ago by .

[MariaJ]

@Lady London I always try to get good seats for both of us. This time both of them were window seats in a small cabin so we could sleep, his was even better as it was at the front of CW. If my ticket is the free one (the voucher is on my name) it does seem that I am being targeted. It had never crossed my mind!

[MariaJ]

@ChrisBCN Thank you very much. I will let you know.

[MariaJ]

Amy C wrote:

MariaJ wrote:

Sorry I didn’t know. I was moved.

You don’t know if you were moved down a cabin class or kept within the same cabin class???

I didn’t know that bumped meant moved to a lower class. As I said above I was moved (to a seat in the same class).

[MariaJ]

@FatherofFour It wasn’t a crew seat, First Class seats were blocked for them. I checked on SeatGuru.

I just wanted to know if it’s just me or it happens to someone else> Until I read the above comments I wasn’t going to even bother to complain to BA as I believe that sadly they don’t care about their customer. The crew did not apologise or explain why it was happening. They just told me that if I didn’t move seats I would have to disembark.

I have now changed my mind and I will pursue it, although I doubt they will bother to even reply.

Thank you all!

• This reply was modified 54 years, 9 months ago by .

[MariaJ]

Sorry I didn’t know. I was moved.