[McFlyer]

Hi laughingplace & Judge,

I received a similar response from Curve support regarding the issue. My support ticket has also been escalated to a ‘specific team’!

I tried deleting my new VA mastercard from Curve app and was able to put my ‘old’ one back on but the transaction with HMRC would still not process.
I then realised my wife’s ‘old’ VA card was still on Curve and I switched to that as the Curve payment card and the transaction went through. Thanks Judge for that tip.

This seems to be an issue with how Curve handles the newly issued VA cards… let’s hope they can get this resolved ASAP.

[McFlyer]

Hi Sara,
Sorry for my ignorance but what is the ‘VS’ you refer to in your message?

I am still waiting to receive a reply from the (as predicted dreadfully slow to respond) Curve support team via the in-app chat function.

My thoughts are that it is some kind of issue with the Curve Fronted functionality but who knows!

[McFlyer]

Hi Laughingplace,
Did you manage to get the issue resolved?

[McFlyer]

Hi
I’m a Curve Metal holder and have had exactly the same issue when using Curve Fronted to pay HMRC this month. (Previously no problems at all up to June 2024 – I am using the £3k limit each month)
I wondered if it was because I was recently sent a new VA card to replace one reaching its expiry date but I contacted Virgin who said it is not an issue with them but rather a ‘soft decline’ from the Vendor.
I have sent a long chat message to support but I am not hopeful for a response before the end of the month (when my £3k Fronted allowance expires for Jul).

[McFlyer]

I missed out yesterday and today. 😞 I would definitely be interested in a buying a ticket if anyone had one spare. 🙏