Forum Replies Created
28th November 2023 at 17:37 in reply to: Virgin Flying Club account cancelledmrcrsearle 87 posts
You will be asked to supply evidence & then you will wait for a reply. Normally an email, but ask them to also phone you.
You will eventually get your account reactivated & points corrected. Your flights though have gone.28th November 2023 at 13:51 in reply to: Virgin Flying Club account cancelledmrcrsearle 87 posts
The fraud dept will eventually email you.
If there is no fraud, it will get resolved & reinstated. Could take several weeks.27th November 2023 at 15:45 in reply to: Virgin Atlantic complaint help neededmrcrsearle 87 posts
Are all four flights booked on different bookings? Are you flying?15th October 2023 at 18:09 in reply to: Maldives reward flightsmrcrsearle 87 posts
Maldives route gets snapped up really quickly in UC.
Love to know which hotel/Atol you pick.10th October 2023 at 19:00 in reply to: Virgin refund for cancelled flightmrcrsearle 87 posts
Hi. Entitled to a refund? Did you get a refund on your original flight? As in cash & airmile part.
Who told you, you are entitled to a refund for the voucher? From what I know, there is no money value. Its simply a voucher you have earned.
I be shocked if you get anything, not even an extension.7th October 2023 at 08:26 in reply to: No signs of Virgin 241 vouchermrcrsearle 87 posts
Ive never seen a voucher in my account, but that doesnt mean you dont have one. Show on CC statement.
Just ring them up to confirm.
No, if you cancel you still have the voucher. You have earned that voucher.20th September 2023 at 15:38 in reply to: Flight time changed – Virgin won’t move memrcrsearle 87 posts
If these flights dont work for you, can you cancel for free & rebook with another airline?
Happened to me when flying to Vegas. Changed by 4 hours. I just sucked it, even though we lost half a day.13th September 2023 at 17:20 in reply to: Credit card voucher expiry and change feesmrcrsearle 87 posts
I recently booked two UC return London to Antigua using miles, money & 2 vouchers. Both expire Nov23 but travel is June24.
This question has been posted so many times on here. I guess it depends who you get through to a VA.8th September 2023 at 21:05 in reply to: Virgin Points transfers now possiblemrcrsearle 87 posts
Great find! Took literally 2 mins to move small amount of points from partners to my account. Only 10k. Wonder if you moved 100k be as quick.8th September 2023 at 08:58 in reply to: Virgin Voyages – devastatedmrcrsearle 87 posts
No one died. Thew.12th August 2023 at 10:23 in reply to: Is voucher expiry “Book by”, or “Travel outbound by”?mrcrsearle 87 posts
But… this had not always been the case.
I know it states in T&C’s this but my partner had a Nov23 expiration date of a voucher. Booked up & departure is June24. So booked within 24 months – but not departed.
Previously when making a booking with reward voucher/companion was always departure flight had to be within 24 months of issuing reward.
I have it in writing from the VS twitter team (when they existed) that it’s “book by”
Virgin was correct in saying on your Twitter exchange that it is a ‘book by’ date, but they left off the rather crucial next part of the sentence from the terms, so it has no real value:-
“You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards.”
It would appear that during the pandemic, they were more flexible than the strict conditions, but now generally apply the T&Cs.[/quote]10th August 2023 at 20:39 in reply to: Is voucher expiry “Book by”, or “Travel outbound by”?mrcrsearle 87 posts
Everytime I have asked this question or used a VA companion voucher it has always been departure date.
2 years to use it.
My partner had a voucher which expires October this year…. But was allowed to book a March 2024 flight.25th July 2023 at 07:28 in reply to: Walking from upper class wing to tube/ main terminalmrcrsearle 87 posts
Hi John. When you arrive via taxi you check in & also go through passport control. Then walk through to the airport… few steps & then the lounge. Beauty of this is hassel free.
Why dont you just stay in the taxi & leave?22nd July 2023 at 06:03 in reply to: Clubcard exchange bonus questionmrcrsearle 87 posts
Like a previous reply. Its automated.
Ive just had my points converted into airmiles today.6th July 2023 at 06:43 in reply to: Flying Club Account is Suspended?mrcrsearle 87 posts
Would of been easier for all of us if you had just said I sold 5 flights & been caught & suspended. How do I blag my way out of this? 😂😂5th July 2023 at 15:36 in reply to: Worth doing both BA Avios and Virgin Points?mrcrsearle 87 posts
I got both. I always try with AA and when its declined I use my VA Mastercard. Unless youre a business owner I find it very difficult using my AA. Less & less shops take it. Even Ringo parking app stopped taking it. Local council too.
BA flight routes are so much better for most. Just wish Virgin would open up HK again or roll the dice on Bangkok.4th July 2023 at 19:25 in reply to: Flying Club Account is Suspended?mrcrsearle 87 posts
Took about 2 months. Their fraud dept & customer service were professional. I wouldnt worry too much.. just wait for a reply.4th July 2023 at 16:54 in reply to: Flying Club Account is Suspended?mrcrsearle 87 posts
Have you given a reward voucher to someone & its been used? Given VA to someone ? If they think you have possibly sold these then your account will get closed.4th July 2023 at 12:15 in reply to: Flying Club Account is Suspended?mrcrsearle 87 posts
Your last question with regards to VA policy is very clear in terms & conditions.4th July 2023 at 12:13 in reply to: Flying Club Account is Suspended?mrcrsearle 87 posts
I did a few months ago.
Fraud dept did get back to me & after few questions answered open my account.
Just a matter of waiting.10th June 2023 at 18:50 in reply to: Virgin Atlantic Economy Classic is not very goodmrcrsearle 87 posts
Get what you pay for I guess.
Not everyone can afford PE or UC. I wouldnt fly economy long haul again but have done before. Virgin staff are always fantastic whatever cabin.6th June 2023 at 17:13 in reply to: Upgrade voucher spending anniversary datemrcrsearle 87 posts
Maximum one every 12 months.
When you have spent the required amount it should show on your statement.
Check your statement. If you cant be bothered, ring Flying club.
I have. Checked all spend and should be due another I think. Last one in April 22. But that might be the time from anniversary spend. I’ll have another go at analysing the monthly spend from the fee payment date before calling!
Thanks!5th June 2023 at 20:34 in reply to: Upgrade voucher spending anniversary datemrcrsearle 87 posts
Check your statement. If you cant be bothered, ring Flying club.3rd June 2023 at 13:41 in reply to: Virgin Voyages refer a friend codes ONLY (no discussion)mrcrsearle 87 posts3rd June 2023 at 11:31 in reply to: Virgin Voyages refer a friend codes ONLY (no discussion)mrcrsearle 87 posts
Whats the benefit to someone giving me a referral link? And what do I get out of it?
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