Maximise your Avios, air miles and hotel points

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  • myarnall 5 posts

    @suipedali which number did you mean by the “calling from outside the UK” number” (this one? (0) 207 949 3086) – surely the UK call centre is shut at that time?

    myarnall 5 posts

    You have 2 issues with that. Both surmountable.

    1. If it’s not showing on the system you can’t book it so you can’t reroute to it. So if they cancelled your outward flight so you need to rebook the whole thing you’d have to wait until seats show up on the date you want to reroute your return leg to as well. As you have to deal with the whole booking in one transaction online, or call. If agent blocks you on anything do not do a partial change.

    Note you don’t have to choose your reroute dates by date of the original flight – that can pass, it can take long after for you to replan. Just make sure you don’t accept anything or make any change meanwhile. If what they cancelled wasn’t the outward, tell them You are replanning and won’t be on that flight and will get back to them as stops you looking like a no show.

    Normally flights apoear on BA around 355 days or sometines a bit less. Other airlines may not show flights ahead, as quickly. Every airline has its own number of days ahead.

    2. Perdectly reasonable for you to want to, or be able to, do a particular trip only at a particular season, date or month of the year. BA will likely resist on ticket validity grounds which are spurious. You may end up having to do mcol or cedr but the law states no limit, overrides anythibg BA says and you are highly likely to win.

    Read up on HfP under Flught Cancellation thread it’s well covered how to proceeed.

    Thanks LL your help is very much appreciated! I see in another thread you mentioned the new date of the flight should be reasonable, is waiting a year to take the flight classed as reasonable?

    In terms of booking the new flight, I typically call the USA office when the seats become available 355 days in advance, I presume I wouldn’t have to do this and shouldn’t as I need to wait for the return leg to open up and book everything in one go if I have understood you correctly? And I don’t need to worry about reward flight availability as it’s done under re-routing regulations? Thanks!

    myarnall 5 posts

    Lady London, you seem to be the expert on UK261 obligations, if BA have booked me on a later flight, can I change my flight to later in the year or am I only able to ask to be booked as close to my original flight as possible? I am trying not to lose a companion voucher tied up in a FTV to japan, as Japan are still not letting tourist in at the moment.

    Thanks in advance for your help!

    You can choose later flight, even date much after, if they cancelled your booked flight. This includes your companion seat. As by then it’s a seat not a voucher. Even if the voucher would have expired on the date you choose as your reroute date under EU UK261.

    Be aware there does not have to be avios seat available on the new flight you choise. Any seat in same cabin as you booked you have a right to. EU261 UK261 overrides BA’s wish here if there’s a seat being sold it’s yours.

    Note the FTV route no longer works to extend a voucher so be sure of your new date as any changes * by you * after that would lose your voucher so far as I can tell if it has expired meanwhile.

    You only get one chance to decide what to do with your whole booking (all flights) when BA cancels your flight as you have to do it all at once. No coming back later – unless they cancel sonething else later.

    So if I wanted to go this time next year I am stuffed as the seats haven’t opened up yet on BA’s system?

    myarnall 5 posts

    Lady London, you seem to be the expert on UK261 obligations, if BA have booked me on a later flight, can I change my flight to later in the year or am I only able to ask to be booked as close to my original flight as possible? I am trying not to lose a companion voucher tied up in a FTV to japan, as Japan are still not letting tourist in at the moment.

    Thanks in advance for your help!

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