[ntshstrk]

I got the call, no cancellation e-mail. I didn’t want to fight them but managed to negotiate points compensation equal to first night of IC Rome, which was 90k. I have a booking at the Indigo but cancelled that since we decided to go with Hilton.

[ntshstrk]

Crafty wrote:

Had a call from IHG. It’s only a small pushback this time – now planning to open May 1st.

I reiterated my request to be relocated to the Six Senses, which is available, but the rep said she can’t because “you booked on points” and secondly “the rate is really high”. Obviously, I challenged both points, and she did eventually confirm that cash and points customers are being treated differently , with cash paying customers prioritised for better rebooking options.

The only rebooking options made available for points customers are the Holiday Inn and the Indigo, or alternatively, flat compensation of 40,000 points. Of course I rejected all of these, asked for an email confirming all this in writing, and said I would have to write a legal letter to IHG HQ.

That’s a bummer. We’re booked April 30 – May 4 and I still don’t have a cancellation e-mail. I wonder if they’re doing a soft opening and letting us stay the night of the 30th, but I won’t hold my breath. I’ve made a reservation at the Indigo though, just in case.

[ntshstrk]

Hi all, joining this convo a little late. Both website and app for me still says Diamond until end of 2024. Hoping it stays that way until we get back from our Europe trip in mid-May…

[ntshstrk]

Crafty wrote:

Opening date has moved back again! Not even sure what the new one is, but my booking is out; had this email:

“We hope this email finds you well.

With our greatest regret, we contact you to inform you that, due to unforeseen circumstances that are not under our direct control, with regards to some bureaucratical process that forces us to this delay, we will not be able to confirm our opening date as previously scheduled.

Therefore, the hotel’s opening date has now been precautionary moved forward.

A dedicated team handling the case of your reservation will be contacting you shortly with all the necessary indications and the best possible solutions for you.

Our team is really dismayed for having to send you this announcement.

A heartfelt thank you for your understanding.”

Asked for my booking to be transferred to Six Senses. Let’s see what they say…

I haven’t received an e-mail yet so I guess I should periodically check my inbox. When were your booking dates? Website still says rooms available from May 2.

[ntshstrk]

Blair Waldorf Salad wrote:

What was the offer IHG were willing to do for you if IC hadn’t answered the phone? I am staying 28 April – 01 May.

The rep was about to confirm with Sixth Senses if they still had rewards nights (it was showing up as available on my end but not at theirs). I wasn’t quite there yet with the points for that hotel, but I have a number of business events contracted with IHG hotels across three continents in the next three months, so rep said she would get approval from their supervisor to gift me points for loyalty. She was really doubtful Sixth Senses still had rewards nights so she called IC again and they picked up. She confirmed with them, relayed the message to me, and I asked to be connected to the hotel because I wanted to hear myself.

[ntshstrk]

Hi all, I just got off the phone with InterContinental Rome after what seemed to be like two hours on the phone with IHG. I have a reservation for this hotel from April 30 – May 4 and our dates are set because of a life event we’re attending in the region. I saw that the hotel website has now moved accepting reservations from April 17 onwards to May 2 onwards, which really worried me! So I gave IHG a call (I am Diamond + Ambassador) and was on the phone with them for hours trying to figure this out, because the hotel wasn’t answering and they we’re generous enough to make something work for me on those dates. Well, before the rep did cancellations and whatnot, she called the hotel one last time, and they picked up. I managed to talk to the hotel and they said they are definitely opening on April 17, and almost all rooms are finished with furniture being delivered daily. They’ve closed reservations for earlier dates to make sure there are enough rooms for the reservations they already have.

You can call up the hotel office to confirm, but they were pretty certain on the phone that they are opening on April 17.