Forum Replies Created
7th September 2022 at 21:10 in reply to: 5 nights in BucharestPeteM
We found Alina (http://www.wheninbucharest.com/) a brilliant guide whilst in Bucharest. She can also arrange tickets for the Palace of the Parliament, which is quite a faff otherwise. The Ceausescu residence is also fascinating.
The Therme spa is not to be missed – imagine it’ll be particularly cool in winter.
We ate at Noeme and Kane restaurants – both excellent.7th September 2022 at 12:23 in reply to: Seats not working in FirstPeteM
Flying 4 people in first today back from Dubai, none of the seat controls are working for any of us. Cabin crew tried to reset but still not working.
Do you think BA would compensate? Tickets were cash not points.
I would definitely raise a complaint – the first compensation offer is likely to be derisory, so you may have to press the point. For F this really isn’t great!7th September 2022 at 12:20 in reply to: IHG website downPeteM
That’s not pleasant… Plenty of time for me to change my mind or find a better value booking though.
My account is back up and running via the app, and sadly my points balance seems correct incl my recent redemptions 😢
I have now stayed twice this year and I really wouldn’t go back, unless I get an amazing rate. My biggest bugbear is the HVAC – it just doesn’t work. You can’t really control it in any room (I have tried four across the hotel) and even when you turn it off-off it comes back on to keep the room cold. Only solution if you want it warmer is to get electric heater from reception.6th September 2022 at 17:49 in reply to: IHG website downPeteM
Looking forward to the data breach claims, assuming personal data has been stolen…6th September 2022 at 16:08 in reply to: Monese Gift Cards – 20% Off September codesPeteM
Thank you!5th September 2022 at 09:46 in reply to: Reasonable to leave teens in economyPeteM
Slightly off-topic, but one of the funnier travel stories from my family:
My brother was 12 and travelling from Prague to Mexico via JFK. Czech Airlines would let you travel on your own if you were over 12, Aeromexico over, I think, 15, but my parents didn’t realise that so he wasn’t booked as an unaccompanied minor.
So he happily made it to JFK, went to board his onward flight and was stopped from doing so. Whilst the ground staff were trying to work out what to do, the last flight to MEX left. So they booked him a hotel, gave him a voucher and told him to get a shuttle bus and stay in NYC overnight. And come back the next morning at 6am, on his own, on the shuttle bus.
My dad was worried sick when he didn’t emerge in Mexico and no one there had any idea of what had happened. He only found out where my brother was when he called from the NYC hotel, after he’d gone to dinner at Denny’s. He had a blast and thought it was the coolest thing ever.
Invariably when my brother returned to the airport the next morning the same issue cropped up, but Aeromexico eventually agreed it wasn’t a great idea for him to stay alone in NYC any longer and sending him to MEX was acceptable…!
This was c2009!4th September 2022 at 16:10 in reply to: Cancelling / moving a routine BA flightPeteM
I thought book with confidence ceases for flights as at 30 September?
So it does – my apologies! I had end of year in my mind!4th September 2022 at 16:06 in reply to: Eurostar Business Premier lounge and Amex Plat – do they check your identity?PeteM
The last few times I have been through they have checked the ticket name against the card name.4th September 2022 at 16:03 in reply to: Cancelling / moving a routine BA flightPeteM
As you booked whilst Book with Confidence was still in place, you can cancel for a voucher. This voucher will then almost certainly be refunded to you in cash. You can request this either via Manage My Booking or by calling. It may take up to a month for the money to come back.4th September 2022 at 16:00 in reply to: Reasonable to leave teens in economyPeteM
Can’t see what the problem is – “the minimum age of a person permitted to travel alone on British Airways is 14 years of age”.3rd September 2022 at 15:32 in reply to: Chat thread – Saturday 3rd SeptemberPeteM
I’ve got a very large USD to GBP currency transfer to make in the next little while…..am wondering if there is a points angle to this, and/or if anyone has any thouoghts/recommendations about this in general.
From a search through previous articles etc. I have seen (transfer)Wise mentioned a few times, but if I’ve got the gist then they no longer have a connection to Avios.
Given it is a big transaction, any recommendations on best rates etc. would be much appreciated.
Atlantic Money are a newcomer – worth comparing their rates as well. But they are not the fastest.2nd September 2022 at 13:34 in reply to: Puerto Rico recommendationsPeteM
Also, if connecting through the US does anyone know if i will need to collect bags and recheck like you do with domestic connections?
Yes, you will.
I’m going to join my wife on a work trip at the end of November/early December and then take some extra time there. Has anyone been and have any recommendations on things to do?
I was there about 10 years ago and had a brilliant time on Vieques, which is a small island off PR. It used to be a US Navy base, so has a very Lost feel to it – if you have time, I would recommend it.
We also stayed in San Juan for a couple of nights and really enjoyed it – it often stands in for Havana and lots of other Caribbean towns and cities in films and is very pleasant.
I should note I gather they still haven’t quite recovered after Hurricane Maria in 2017, so things may not be as idyllic as I experienced them.1st September 2022 at 14:52 in reply to: Centurion Lounge @ LHR T3 – recent reviews?PeteM
Good point! I forget not everyone is a Oneworld slave!1st September 2022 at 13:50 in reply to: Centurion Lounge @ LHR T3 – recent reviews?PeteM
Assume you don’t have Oneworld status to access the Qantas or Cathay lounges?1st September 2022 at 13:46 in reply to: Chat thread – Thursday 1st SeptemberPeteM
Many thanks, all, for your input!
@JDB – I suspect you are right, but will give claiming a try.
@buchanan101 – we all have different schedules and priorities, which sometimes mean arrangements that are not ideal. An extra day in Bucharest was totally worth it and I loved it, would just prefer to not pay for the hotel 🙂
@Lady London – all good points, but this is sadly in the past now. I did try speaking to BA at the time, but after holding for 1hr and then 45mins I gave up and just made the changes myself on MMB.1st September 2022 at 12:52 in reply to: BAH Tier point offer extendedPeteM
Useful! If they could resolve the points posting without requiring 7 different contacts (and 4months later!) that would be amazing…1st September 2022 at 11:30 in reply to: Chat thread – Thursday 1st SeptemberPeteM
Can I check collective wisdom/view on the below, please.
Morning flight from LHR to OTP in July cancelled by BA. Moved automatically to evening flight. Needed to be in Bucharest for a function that evening, so no good. Couldn’t get through to BA, so moved to the evening flight a day earlier, meaning an extra night’s hotel. Are BA liable for the extra hotel night?24th August 2022 at 19:22 in reply to: Creation Financial Services bashingPeteM
So I am now on my third investigator… Is it something I said, as they keep leaving? 🙂24th August 2022 at 13:50 in reply to: BA >14 days cancellation & re-routingPeteM
Air fares have nothing to with costs. They are all about markets and marketing, price and demand.
You don’t get cheaper airfares because your flight is operated by a more fuel efficient B787 rather than a B772 guzzler.
Denying claims is about saving money to increase profits.
This is all true, but I can assure you that if everyone who’s entitled to compensation / some sort of remedy gets it, it will be in the hundreds of millions of pounds per BA/EZ/FR and it will absolutely push prices up.23rd August 2022 at 17:38 in reply to: BA >14 days cancellation & re-routingPeteM
A slightly different, rather facetious, angle – I suppose we should, to an extent, be grateful that not everyone who’s entitled to compensation claims it / gets it, because I imagine that would have a fundamental effect on prices for all of us, especially this year.
See, for example, how much AF/KLM have been paying out: https://www.businessinsider.com/europes-worst-airline-for-flight-delays-paid-millions-in-compensation-2022-8
It’s only happened to me once that BA have paid this type of claim without trying to push me away. But I have succeeded every time via CEDR, they always fold before it actually gets to adjudication.16th August 2022 at 09:28 in reply to: Kimpton De Witt stay report reviewPeteM
I can confirm everything @Supergers49 and @ChrisC said about the Kimpton was spot on and we had exactly the same positive experience. This must have been one of my best IHG redemptions ever – 3nts over Pride for just about 100k points, with cash rates running north of £1k.
We did have an uneventful return via Eurostar (via Brussels for the day), but those in our group who flew back had zero issues at AMS, the longest regular security queue taking about 30mins (across Sun and Mon).
One thing that was painful was immigration at AMS on the way in, even for EU citizens. They’d randomly turn the egates on, but if you were already in a queue you were stuck. The whole experience took about 40mins with EU passports, easily over an hour+ without them (and the queueing system was fairly empty when we got there). It defies belief that for an airport this size they have like three desks open and the queue regularly spills into the terminal! The direct Eurostar does help avoid this.11th August 2022 at 13:46 in reply to: Kimpton secret password?PeteM
If it works, report back! I’m staying there at the start of Sept.
You can look forward to a bar of milk chocolate 🙂10th August 2022 at 08:58 in reply to: Creation Financial Services bashingPeteM
@Pete M as I suggested, complaining is a waste of time. The FOS is a creature of statute so it operates within that framework (and is totally different to an arbitrator like CEDR) and no time limits are specified in the legislation. While the open timescales are rather unsatisfactory, there are several reasons, the main one being that any decision by an Ombudsman is final and could only really be overturned via Judicial Review, a costly and difficult route. Therefore they rightly do not wish to give ‘default’ decisions. MCOL will give default judgments, but then there is a right to apply for a set aside which is quick and easy.
Thanks @JDB – that’s insightful, if depressing!9th August 2022 at 14:33 in reply to: Creation Financial Services bashingPeteM
For all those who are so keen on nationalising Heathrow and / or BA this is real life public sector efficiency.
This is so misleading, JDB. There is no reason why public sector organisations shouldn’t be efficient. The FOS is clearly underfunded, as are many public services, and there is clearly limited interest from the government to change that. Improving the service would be done by upping the amounts the FOS charges financial institutions for reviewing cases and the government clearly do not want to do that, for whatever reason…
Anyway – I escalated the fact that Creation is being given unlimited time by the FOS to deal with my complaint. A manager at the service replied with:
“I can see why you’d feel we’ve given Creation an unreasonable amount of time to provide us with further information. I can assure you we don’t intend to let this last indefinitely, and we are working with Creation to get the information we need. But at the moment I can’t give you any specific timescales on how long this is likely to be.
I appreciate your complaint is important to you, and we want to reach a resolution as quickly as possible. As soon as we have any substantive updates, we’ll let you know.”
If I am unhappy, I was told to complain to the Independent Assessor, although “the Independent Assessor will usually only review the service we’ve provided once a case has been closed.”
I am tempted to go to the Independent Assessor to bring up the fact the FOS must be the only arbitration service out there that doesn’t have clearly defined timescales for parties replying, which is just insane in my view…3rd August 2022 at 16:14 in reply to: PizzaExpress Club loyalty scheme – upgrade your tier during your birthday month!PeteM
Are all the families with kids abroad? 🤣
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