[rhysk]

I too, sadly, have experienced no responses and poor customer service regarding the paternity benefit for 5 months! Emailed baby@ba.com on 12th January, ahead of my year coming to an end on 14th February. Sent birth certificate and all relevant details. It’s now June and I’ve chased every few weeks. I got one response with a case reference saying “email baby@ba.com with a copy of the birth certificate”. Good to know they didn’t read the email chain where they would have seen it was sent already. Anyway I sent it again. That was 2 months ago.
Customer service can do nothing – they say they don’t have access to that system.

I’ve now lost all my tier points and will be downgraded. Unfortunately only got a few trips planned due to becoming a parent.

BA really have made this a frustrating experience and I’ve completely lost my trust in them.