[ross]

The mitigations are precisely the problem.

“Get there quick”
“The lounge might be worth it, as you can sit there longer than a restaurant”
“Plan to go to a different Lounge based on flight schedules”

It’s all a bit disappointing. The Lounge used to be somewhere that I looked forward to going to.

An escape from the melee of the Terminal.
Decent drinks.
A friendly barman.
A nice place to sit and relax.

Now Lounges are among the most crowded spots in T5.

It’s self-serve everything, which has a significant knock-on to the quality of staff they employ. The staff also rarely care.

The Plaza Premium lounges are gross, and not nice places to visit at all.
You cannot find somewhere to sit sometimes either!

[ross]

Thanks very much, am. I right in thinking you prefer the Admirals, marginally?

[ross]

SamG wrote:

Assuming you’re flying Thursday then seats 6B and 6J are the ones you are seeing I believe but 6E in the middle is also free but blocked. If you had 6B and 6J then maybe you do some swapping around to get two seats in the centre.

When check in opens you may see different seating as some is blocked by the system by BA dynamic allocation system

They’re still selling 2 X J seats so I don’t see a risk of being bumped or downgraded

Thanks
That’s correct 6B and 6J

[ross]

So call the UK Exec Club on a weekday between 10am and 2pm?

Is that the suggestion?

[ross]

Picking this back up

I’ve been charged too much in taxes I am quite sure on a 2-4-1 open jaw, booked via phone and I think they did their calculations incorrectly.

Whenever I call BA I get out through to the Indian call centre and am made to hold. The call centre staff do that every time,after initially hearing the query they then just put you hold, no matter the query, and I can’t help thinking that they just whack you on hold whilst they just chat with mates or read the internet as they ALWAYS put me on hold and every phone call no matter the request takes 40 mins or more.

Is there a way to get through to someone who knows what they are doing, or another method of communication?

At this point I would even consider sending a letter if it goes to someone who has sufficient knowledge and ability to issue a part refund.

Thanks

[ross]

Thanks. I’ve looked through the article.

It said you could upgrade one leg of a return flight for two.

What I didn’t understand was that meant that one had to book two separate one way flights. I’d rather never do that, and always prefer to have one booking for a return flight. Also, phoning BA will charge a change fee and take me 40mins to get through.

But sounds like that’s the only way?

[ross]

Please can someone post a link to the Chat function.

Twitter seems quite limited on topics.

[ross]

dougzz99 wrote:

An airline like BA is enormously complicated businesses. Removal of option to change things by the agent has made things worse. Combine that with great complexity around Avios, fees, fare rules, and many other things, linked with bits and pieces IT, interaction with other OW airline systems and JBV partners make for something few really understand. Then pay the agents very little so retention is poor, in a role that requires a lot of training and support, and you have a poor customer experience.

Whilst this is all true, the fact it has GOTTEN worse in a relatively short space of time is perplexing. If they changed nothing, they would be doing better. Instead, they’ve made a decent situation poor.
This also doesn’t fit with BA deciding it was not a race to the bottom.

[ross]

NorthernLass wrote:

It’s much easier just to book the return leg online, if you have enough avios, then request 50% back via chat or Twitter. It can take a while but is generally better for one’s blood pressure.

There’s a chat function?

[ross]

Didn’t realise computers had slowed down as a result of covid 😉

Is there any other way I can get someone to review the overpayment I’ve made, other than wasting 2 hours of my life and being asked the same question

[ross]

Cool, now I’ve realised I’ve not missed the obvious. Should we delete this?

@rob

[ross]

Thanks, looks like it might be a no-go which is pretty disappointing.

What’s an FD CC? Thanks.

[ross]

Rob Burgess wrote:

They haven’t finished the current one yet remember – people are only just starting to get points now, people who had a Barclays Premier appointment in Feb (as some did) won’t qualify until June and they are expecting 2-3 months of issues with people who think they are due the bonus but haven’t got it ….

Thanks Rob, sounds like time to cancel

[ross]

It must be blocked.

[ross]

Have Barclaycard blocked Curve?

[ross]

I’ve used the Barclaycard for a month of so. Chip and Pin, contactless etc.

[ross]

Any further info on this?

I’d like to cancel my HSBC Elite. But, with the potential threat of the Barclaycard being randomly cancelled, not sure what to do.

[ross]

People in the queue at T5 wondering if BA is actually teetering on the verge of bankruptcy.

This is an absolutely pathetic state of affairs with regular huge disruption resulting in
– immediate loss of revenue
– brand damage
– loss of future revenue, as customers lose trust
– unhappy staff

I wish we were flying with another carrier.

Thank god my EU short haul is all Easyjet

[ross]

Anyone have a BA number to call that Works!?!

Assuming the tickets come up and I can upgrade.

Last tike I tried to phone BA no one answered

[ross]

Hi

It’s to Denver. I’m booked on Premium Economy.

Hoping Club get released so that I can cha ge the seats to Club.

I am keeping an eye out

Fingers crossed

[ross]

Thanks

Mods – feel free to delete this thread if you wish