[tomahawk]

We were originally on the same booking but since we upgraded to PE on the return leg BA have had to split us into 3 separate booking refs, but apparently they are all “linked in the background somewhere”….

[tomahawk]

I’m loathe to do these split bookings after a problem with them several years ago. I was travelling with my wife and 3 kids under 10 on 2 booking references to the caribbean. On the way home they tried to bump me and my daughter off the flight due to overbooking whilst leaving my wife and 2 sons to travel back alone. Needless to say this caused a major problem which eventually got sorted out, but they did say that I might need to get off the plane when it stopped at Nassau if there were too many people wanting to get on!!!!! (it was a providenciales – gatwick via nassau flight). Once again, BA excelling themselves with their customer service.

[tomahawk]

I hate that new design, really don’t know why companies change something that is perfectly fine just for the sake of changing it.

[tomahawk]

Mine have finally come through. I basically peppered the socialmedia and duty.holidays email above and the online claim form every couple of days and am now totally up to date so would suggest you try that. The email informing me that all the tier points had been applied came from gecsreplies@contact.britishairways.com so that could be another email address to bombard.

[tomahawk]

Thank you. Seems like its definitely worth the effort then, I’m not too far off of being able to do this, and it guarantees 3 years worth of decent benefits. I can’t see myself getting 600 tier points to retain silver once things revert to normal.

[tomahawk]

So I am waiting for double tier points to be credited for holidays in September and November. I’ve used the online claim form and emailed exec-club.socialmedia@ba.com and duty.office@holidays.ba.com. Received an email from the duty.office address saying its taking “up to 60 days” to credit the extra tier points, but my holiday in September was over 100 days ago. Any other email addresses that people may have used to sort this shambles out?

This double tier point promotion is beginning to look like a scam. If the points are not credited for months afterwards they are effectively useless.

[tomahawk]

This has actually got worse as far as I can see since the sale on Dec 16th. I booked a BA holiday a few weeks ago, paid a small deposit and do not have to pay the rest until 3 weeks before departure. I can also cancel the holiday completely at any point up til then and get a voucher for the deposit. So far so good.

I booked another holiday a couple of days ago and its changed. You still pay the small deposit, but the date at which you cancel is now 4 weeks before departure. However, the date at which the balance is due is now 7 weeks before departure meaning that you can either make your decision at 7 weeks and get a voucher for your deposit, or wait until the 4 week point but then you will get lumped with a voucher for the full value of the holiday. Quite a difference. I don’t mind having a voucher for £250, but certainly don’t want one for £10k or whatever, so effectively the decision point is now at 7 weeks before departure, and a lot can happen in 7 weeks!

Certainly not booking any holidays after 31st August either.

[tomahawk]

Thanks FFoxSake. I manage to get in to the online claim form by turning off the VPN that I use, so the claim has now gone off. It still isn’t accepting the ticket number on the first page though, which is pretty hopeless. I want these tier points to come through pretty soon as I am going away at the end of January and am due a tier change to silver.

[tomahawk]

Is anyone else having the same problem as me? I am missing tier points so I’ve gone to the “claim missing avios” page on BA where you input your ticket number. This just brings up an error saying the ticket number is incorrect (which it isn’t). I then click on the FAQ link on the same page and the third question down is “who can I contact if my online claim is unsuccessful” which leads to a link saying “submit details of your claim online” – clicking on this just brings up another error saying “error 403 – you do not have permission to proceed further”.

So I have got no way of notifying them on the missing tier points.

Is this just me, or is it the same for others?

Thanks