Maximise your Avios, air miles and hotel points

Forum Replies Created

  • ZamaGelu 3 posts

    Update on my status – I called them up this morning and they just updated my account and gave me Carte Blanche for a year. They called it a “commercial compensation” I think, which the phone operator basically explained as they couldn’t be bothered to investigate it (not in that language) so gave me Carte Blanche.

    Which number did you call? I went through X/Twitter DM route and the operator told me they were reviewing my case and passed it to the Carte Blanche team but with no promises of status update.

    Update on my end: Eurostar returned my Tier level to Carte Blanche 🙂 This was done via X/Twitter DM but like marcb86, looks like this was done on an individual basis and they didn’t provide rationale or criteria for making this decision. So suggest to anyone having lost status to reach out via this route or call center since I don’t see them making any global changes for all folks who lost status.

    ZamaGelu 3 posts

    Update on my status – I called them up this morning and they just updated my account and gave me Carte Blanche for a year. They called it a “commercial compensation” I think, which the phone operator basically explained as they couldn’t be bothered to investigate it (not in that language) so gave me Carte Blanche.

    Which number did you call? I went through X/Twitter DM route and the operator told me they were reviewing my case and passed it to the Carte Blanche team but with no promises of status update.

    ZamaGelu 3 posts

    On my end I had reached Carte Blanche 15 days ago.
    Just logged in today and saw I was downgraded to Avantage which makes no sense (apart from the fact they seem to have lifted the requirements but very poor).

    I will wait a couple of days to see if things iron out otherwise will complain to their customer service.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.