The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 884 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  884 reviews

Well located and lovely breakfasts

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very relaxing stay in a lovely city. Breakfasts were nice, staff were friendly and helpful. In a 5* Hotel would of experienced that the swimming pool and spa would of been included in the price. I used the spa once, the steam room did not really work when you were sitting down and the jacuzzi section in the pool was coldish. It was definitely not worth £30. I would recommend that hotel and stay again but avoid the spa.

Dear Guest, Firstly, we are pleased to hear that you enjoyed our breakfast and the staff being friendly and helpful during your visit at the Municipal. We strive to provide a comfortable and luxurious atmosphere for our guests, and it's heartening to know that these aspects of your stay were appreciated. Whilst I note your frustration regarding the Spa Access, we pride ourselves in homing one of Liverpool's finest Spa's. A true destination for tranquillity. We are proud, quite rightly so, of ensuring every guest experiences the luxury, personalised experience in our Municipal Spa and therefore allow only residents in the Spa between 7am till 10am and 6pm till 8pm at a discounted price. We are remaining happy that we are competitive not only in Liverpool, however the North-West. I hope I will have the pleasure of meeting you and welcoming you back to The Municipal in the not-too-distant future, but in the meantime and with renewed apologises, Kinga Walsh

All Good At This Fabulous Old Building In The Heart of Liverpool

Customer review rating 4.5/5

Nj Couples - Confirmed reviews ALL

Apart from the shower head being loose and spraying water all over the sink & floor, everything was FAB! Can't wait to stay here again and have a guided tour of this fabulous old municipal building in the heart of Liverpool!

Dear NJ, It is with great joy that we received your recent review, and we are truly grateful for your kind words and the time you took to share your experience with us. Firstly, we would like to express our sincere apologies for any initial experiences that fell short of the shower head being loose. Your feedback is invaluable in helping us address areas of improvement. On a brighter note, we are absolutely delighted to know you will be back one day to the Municipal Hotel and the entire team is looking forward to your next visit. Best Regards, Kinga Walsh

Excited on arrival, Extremely disappointed on departure

Customer review rating 2.0/5

John M. Couples - Confirmed reviews ALL

Staff extremely pleasant. Room issues, not all dealt with, Television pixelated and unwatchable which spoilt our suite experience. Palm bar closed on Saturday afternoon and evening. Disappoint as this was the main attraction, relaxation area and we would not have book this expensive accommodation if we knew this in advance! Restaurant closed Saturday too. Booked Sunday night, worst dinner we’ve ever experienced! Although there were only four couples dinning we were all seated in the same area. Our main course was given to diners on the next table who sat with it for over 5 minutes before making the staff aware. It was then taken to the kitchen and represented a few minutes later, we questioned if it was freshly cooked and were told it was the same plates that sat on the adjacent table! for over 5 minutes!!! Absolutely unacceptable! Moving forward we gave up on desert after waiting for over 25 minutes for it to arrive. Staff certainly need extra training Michael was very good but unfortunately could not put it right. On another note, the bellowing chef at first was amusing, but after two and a half hours really was totally unacceptable! You really need to address the issue and train your staff to communicate in a more professional manner when food is ready for collection from the kitchen. ( Restaurant manager?) Overall our anniversary weekend at the Municipal was an experience to forget.

Dear John M., I was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit. I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future. Best Regards, Kinga Walsh

Delightful hotel

Customer review rating 5.0/5

Kath E. Couples - Confirmed reviews ALL

The staff were lovely in this delightful hotel - friendly, happy and helpful. Our room - an Executive double - was smart, comfortable and vert quiet. Excellent shower and lovely soft and fluffy bathrobes were a nice touch. The bar area on the ground floor was fantastic - very glitzy, with a relaxed atmosphere and plenty of comfy armchairs to settle down in. The cocktail menu was impressive and the Little Lie Down cocktail I ordered was really quite delicious. We wouldn't hesitate to book a room at The Municipal when we return to Liverpool. Very keen to try the spa!

Dear Kath E., Thank you for your comprehensive and thoughtful review following your recent stay. It was such a joy for me to share your many kind and glowing words of praise with all the team of whom we are incredibly proud. Your thoughtful description of your stay is what we strive to achieve for all guests and your warm feedback and knowledge that you took so many fond memories away with you truly means so much to us all. We look forward to welcoming you back to the Municipal whenever your plans allow. Best Wishes, Kinga Walsh

Beautifully designed hotel with enormous ceilings and walls

Customer review rating 2.5/5

Km Business - Confirmed reviews ALL

Bar = really cool, friendly staff but over priced and okayish cocktails - olives were superb though. charging 12.5% service charge for table service which was also okayish was a bit much. whats with the big glass table dominating the reception - is it not in the way a bit? room was clean and compact - but bathroom was well appointed with a good shower (big plus in my book) the heat, as always was too much - 22 degrees - way too hot - couldnt open the window and the thermostat only went to 19 degrees and reset itself to 22 degrees when the key card was removed - so I endured two nights of sweatting.

Dear KM, Thank you for your thoughtful and constructive review. I am truly sorry that your stay was far from perfect and am indebted to you for sharing your constructive and candid feedback with me. I am grateful for you bringing a number of areas of disappointment to my attention and, rest assured I have shared your feedback with our Management Team to address immediately. It is my earnest hope that you allow us to restore your confidence in the Municipal when your travels bring you to Liverpool and please know that you are always most welcome to reach out to me whenever I can be of assistance to you. Best Regards, Kinga Walsh

Other web-users rate our hotel

  • 686 reviews 9.5/10 Location
  • 1,261 reviews 6.9/10 Room
  • 1,435 reviews 7.7/10 Service
  • 5 reviews 0/10 WiFi
  • 773 reviews 8.5/10 Amenities
  • 566 reviews 9.3/10 Vibe
  • 513 reviews 7.7/10 Bar
  • 472 reviews 5.6/10 Breakfast

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