Raffles The Palm Dubai 5 stars

Customer review rating (ALL Rating) 4.7/5 3,192 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An authentic palace that blends European heritage with Dubai's vibrancy

  • Guestrooms feature a touch of royalty with handcrafted furniture by Francesco Molon

  • The privilege of space In the largest rooms on the Palm Island

  • Secluded luxury villas allowing a full resort experience.

  • Raffles legendary butlers service available to elevate the truly bespoke hotel experience.

Our accommodation(s)

Hotel location

Raffles The Palm Dubai

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
United Arab Emirates

GPS:25.110703, 55.109405685735524

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,192 reviews

TripAdvisor Rating  5.0/5  2,138 reviews

Fantastic stay at raffles

TripAdvisor rating 5.0/5

Maps785810 TripAdvisor review

Fantastic stay.a club room is a must. We stayed in a club room with palm half board view which was very nice. We came in Ramadan which was OK but food was bbq every night which was OK but got a bit much after a few days. In buffet restaurant they normally do theme nights but this was moved to lunchtime due to Ramadan. I think if you have a club room you could do b and b as you get breakfast lunch afternoon tea and aperitifs and drinks from 5 till 7 which for me is plenty.there is a Italian restaurant which is very good and a Japanese which you not part of the half board. The pool is beautiful and plenty of sun beds so no getting up early to get a sun bed which was good.pool staff were very good . I've been to dubai 12 times and this hotel I think comes out on top. All the staff are a credit to the hotel and this is why we will 100%be back.

Dear Maps785810, Thank you for sharing your wonderful experience at Raffles The Palm Dubai on TripAdvisor. We are thrilled to hear that you had a fantastic stay with us. We greatly appreciate your positive feedback about our club room with a palm half-board view. Your satisfaction is our priority, and we are delighted that you found our accommodations to be very nice. Your feedback regarding the food variety is valuable, and we will take it into consideration for future improvements. We are glad that you enjoyed the inclusive offerings of our club room package, which provide ample dining options throughout the day. Your recognition of our dedicated team members as a credit to the hotel means a lot to us. We are thrilled that their exceptional service contributed to your memorable experience. We look forward to welcoming you back to Raffles The Palm Dubai for another exceptional stay in the future. Warm regards, Aaron Kaupp Managing Director

Fabulous stay

TripAdvisor rating 5.0/5

Peter B TripAdvisor review

We have stayed here previously , and were just as pleased with our latest stay. The hotel and facilities are excellent , and the staff are all extremely friendly and efficient . Food in all the restaurants is high quality ; our only slight comment to make is that the buffet evening food in the main restaurant seemed to be the same choices every evening. Having said that the choices are extensive, and food quality is good. Sunbeds are good quality and the pool staff are very attentive and friendly. We will be visiting again.

Dear PeterbE7574OF, Thank you for rating your Raffles The Palm Dubai experience on Trip Advisor. We are thrilled to hear that you were pleased with your stay and that you found our hotel and facilities to be excellent. It's always our aim to provide exceptional service, and we're delighted that our staff's friendliness and efficiency contributed positively to your experience. We appreciate your compliments regarding the high quality of food in all our restaurants. Your feedback regarding the buffet evening options is duly noted, Rest assured, your satisfaction is paramount to us. We can't wait to welcome you back on your next visit, and we look forward to exceeding your expectations once again. Warm regards, Aaron Kaupp Managing Director

Nice rooms but not sure we would return

TripAdvisor rating 4.0/5

kl170692 Couples - TripAdvisor review

Rooms lovely, check in staff friendly. Food at the Italian was very good, Japanese was good, le Jardin was average with poor service. Staff didn’t show us to our table, too many people in suits not doing anything and not enough people waiting tables, management too busy schmoozing repeat guests and not paying any attention to other guests, took 45 mins for our drinks to arrive. Raised with management during our stay and we saw an improvement the next day however my friend who stayed at raffles 2 weeks before me also complained to management about the same thing so I know that whatever is being done is not being upheld. This hotel gives Raffles a bad rep, the service is not 5*. Pool was too warm so difficult to cool down in it. Too many good hotels in Dubai for us to want to return to Raffles. The iftar was nice and hotel decorated nicely for Ramadan.

Dear Kl170692, Thank you for rating your Raffles The Palm Dubai experience on Trip Advisor. We are pleased to hear that you found our rooms lovely and that our check-in staff were friendly. Please rest assured that your concerns have been shared with our team for further review and improvement. We strive to provide exceptional service to all our guests, and your feedback is invaluable to us as we continuously work towards enhancing our guests' experiences. We are also glad to hear that you enjoyed the iftar and appreciated the Ramadan decorations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that Raffles is known for. Warm regards, Aaron Kaupp Managing Director

Excellent

TripAdvisor rating 5.0/5

Claire O TripAdvisor review

Cleanest hotel and Country I have ever been to. Hotel was beautiful and the staff were all amazing. The Solo Jazz club was great entertainment in the evenings. Also took a boat trip which was a great way to see the architecture in Dubai. Booked a club room which was amazing with a dedicated club lounge.

Dear 170claireo, Thank you for rating your experience at Raffles The Palm Dubai on Trip Advisor. We are delighted to hear that you found our hotel to be the cleanest you've ever been to, and that you enjoyed our beautiful property and amazing staff. We're thrilled that you also enjoyed the entertainment at our Sola Jazz Club. Furthermore, we're glad to know that you booked a club room and found it amazing, especially with access to our dedicated club lounge. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another wonderful experience. Warm regards, Aaron Kaupp Managing Director

Night to remember

TripAdvisor rating 5.0/5

Ali Z TripAdvisor review

Celebrated my 26th birthday at this amazing Japanese restaurant and it exceeded all our expectations! Rafael and Prasun truly made the evening special and created an Omakase menu. Sushi rolls were a work of art, bursting with flavor, while Robata dishes were cooked to perfection. Their attention to detail and friendly service made us feel like VIP guests. Highly recommend for a memorable dining experience!

Dear Aliz578, Thank you for rating your experience at Raffles The Palm Dubai on Trip Advisor and for choosing our venue to celebrate your birthday. We are thrilled to hear that your experience exceeded all expectations. Rafael and Prasun are indeed exceptional members of our team, and I will be sure to pass along your kind words to them. Providing attentive and friendly service is a top priority for us, and we're glad to hear that our team made you feel like VIP guests with their attention to detail. Thank you for recommending us for a memorable dining experience. We look forward to welcoming you back for another wonderful celebration in the future! Warm regards, Aaron Kaupp Managing Director

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Other web-users rate our hotel

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