Heathrow Rewards gives five hours notice of downtime and partner losses

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• Paul says:

  28 Jan28 January 05:29

  Pretty shoddy from a pretty shoddy organisation.

  • Disappointed says:

    28 Jan28 January 23:07

    Agreed.

    My experience is usually poor.

    • MPC says:

      29 Jan29 January 08:47

      Pretty standard for Heathrow Rewards – I can’t even get into my account now after multiple attempts with customer service due to a failed merge of 2 of my accounts into one. Maybe this unification will solve this, but i’m not holding my breath.

• Scruffy Hound says:

  28 Jan28 January 05:35

  Could we see a new link to Avios? Only possible if some other partners move out?

• Nick says:

  28 Jan28 January 06:10

  As the long term owner of an SME, where you get involved in pretty much everything, and are aware of everything happening in your organisation, I’m sometimes staggered at the way that some of these large corporations do their business, and, increasingly, appear to be completely out of touch with their customers. But, then again, I guess I’ve just answered that anyway.

  • david says:

    28 Jan28 January 06:30

    Like all things, we are just pawns on their boards.

  • JDB says:

    28 Jan28 January 07:24

    HAL isn’t exactly an SME, employing some 7,000 people, plus multiples of that working on their site, so while the new CEO is very details focussed neither he nor the owners are going to be too interested in Heathrow Rewards which is unfortunately a complete sideshow. That’s not entirely surprising given the rather bigger issues on the agenda.

    On the specific issue of transfer partners, there appears to be an assumption the issue lies with HR. Is that a correct assumption?

    • cranzle says:

      28 Jan28 January 08:46

      Hygiene, cleanliness don’t seem high up on their agenda either…..The Heathrow Waft, the envy of airport operators worldwide.

• Matt says:

  28 Jan28 January 07:43

  To me this sounds like the data migration went wrong or they found an unexpected issue at the last minute, it’s too late to go back, so they’ve somehow negotiated a 4 day outage with the business to get it over the line, as well as compromises like not having to worry about making sure conversion partner integrations work

  • BBbetter says:

    28 Jan28 January 14:35

    Or they hired BA IT staff.

    • Namster says:

      29 Jan29 January 15:47

      BA IT , aka face palm 🙂

• Alan says:

  28 Jan28 January 08:09

  Glad I gave up on their rubbish programme a few years ago! 😂

  • JDB says:

    28 Jan28 January 11:33

    I think HAL would like to give up on the programme save that it’s very popular with employees who make up a large proportion of users.

• Alan H says:

  28 Jan28 January 08:59

  Appalling approach to the Heathrow Rewards customer: giving such short notice is ridiculous. Upon receipt I immediately tried transferring some emirates skywards points but clearly they had already disabled this ability before the midnight stated in the email. Oh and there’s no where to make a complaint!

• DavidB says:

  28 Jan28 January 11:22

  They stole my points during Covid without notice nor could I fly through that period!

  • Lady London says:

    28 Jan28 January 12:39

    I disengaged when they did similar during covid too. Other loyalty players bent over backwards to extend and extend validity and useability of benefits accrued. But Heathrow Rewsrds just seemed to shut down and go deaf.

    It’s looking on all types of loyalty schemes now, as though the route to “a bit extra” is going to be harder to find for many, in what those schemes have become.

  • JAXBA says:

    28 Jan28 January 14:52

    OTOH they reinstated my expired points, after I explained that I had had to cancel bookings for two years where I would have had LHR activity.

  • ADS says:

    28 Jan28 January 16:14

    they closed my account over covid … if they’d warned me that it was coming I would have scanned my card when buying a coffee …

    but I guess if they’re trying to close the programme down, they’re probably quite happy to see the back of low spenders like me!

• AL says:

  28 Jan28 January 13:15

  I collect Heathrow Rewards points, but realistically the only reason I do it is for the side benefit of the T5 Arrivals Nero not realising I don’t work at LHR but assuming I want to scan a staff card and get 10% off – they just apply it anyway.

  It’s always been a bit of a crap scheme, although I did once get a £20 voucher out of it when transferring around some expiring Skymiles.

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