Reply To: BA Holidays flight cancellation; options please!

[ChrisC]

NorthernLass wrote:

After reading this about another 5 times it does seem to only put a responsibility on the travel agent to give a refund OR get customers home in the event their return flight is cancelled while they are away on holiday – is this how you read it, @ChrisC? Which would mean we’re back where we started!

I think we’re now talking about two separate issues.

What rights does Peter T (and us) have when flights are changed / cancelled in advance and what rights do you have when flights are cancelled whilst you are away.

On the latter it’s clear they need to get you home and the duty office will work to do that and that would include moving you onto other airlines. They can’t just leave you stranded.

On the former my interpretation and experience (based on what BA holidays has told me when it wasn’t possible to travel because of various restrictions) is BA Holidays will work to rebook you and not just straight off cancel (but they can under the “major change” provisions) but they limit that assistance to changing dates and keeping you on the same destination but won’t rebook you onto other airlines.

And that ties into your last comment above this one about ATOL and the relevant package tour regulations.