Reply To: Compassion from BA

[conspicuous-capybara]

Sorry to hear about your friend.

When I was diagnosed with a pretty serious health issue a few years ago that meant I needed surgery and travel became much more complex as a result, I had a similar dilemma regarding an upcoming transatlantic flight. I phoned BA and told them, they were very kind and offered me a full refund. No need to involve any form of insurance, and I was very grateful. It wasn’t a holiday booking so the policies might be different, but from experience I’d definitely say it’s worth a go dealing with them directly first. Hopefully they’ll be similarly flexible in your scenario and are able to help out with your ideal outcome for this trip. Good luck!