Reply To: BA major IT issues and refunding my costs

[Lady London]

@Normanna keep a record of the difficulties you had reaching BA. When you return email them your receipts for all of your additional transport costs air and ground and seek reimbursement for rerouting costs according to statute EU261 and its UK equivalent.

They richly deserve to pay you compensation as well. But as ChrisC has said they will be able to slide out of it by claiming weather. So don’t bother.

You can include in your complaint/request for reimbursement that it was only by accident that you discovered your flight had been cancelled and at no point did BA advise you of this which you find unacceptable and even more unacceptable was the impossibility of contacting them once you had fortunately found out accidentally no thanks to British Airways. This might get you 5,000 avios tossed per seat.

If you are forced to follow the processes advised on here – if BA fails to provide reimbursement within 8 weeks after a couple of extra chases by you – then personally I’d add 8% pa statutory interest pro rata till paid to your claim because this is so straightforwardly money you are owed back and there is no way BA should make you have to go as far as CEDR or MCOL to get what you had to pay out for the reroute they left you in the lurch having to pay for yourself. However we have seen worse from BA so be prepared.

If you had to travel longer than you would have to make your Miami flight then put in food and drink receipts as well if you have them.

Let us know how it goes. You have plenty of time to get your money back after you return.