Reply To: easyJet EU261 claim (UK domestic)

[Lady London]

Irrelevant objection from Easyjet. You needed to get home that night. All sorts of reasonable reasons for this in terms of who knows what or who needed you to be there the same day/evening as booked.

I think you should really have informed EZ you were not going to be on their alternative flight offering. As you did need to travel at the same time or as close as possible and could not wait for the following day.

You should probably also have requested EZ to book you onto an alternative flight ie given them the opportunity to book you onto an alternative flight at as near as possible the same time and mentioned the availability of the Loganair. EZ would of course have refused but you really should have given them the opportunity.

If it was complete chaos, long queues, impossible to get to speak to anyone etc, in any dispute ypu should mention these factors. Plus of course short time available to try to speak to someone at EZ before the only other flight as reasonably close to your cancelled flight as possible was scheduled to depart. I imagine Easyjet reps were overwhelmed sorting out hotel accommodation for stranded passengers too. So practically you might not have been able to reach EZ in the time available.

@Sam G would know if letting EZ know you wouldn’t be on the alternative flight is obligatory or just a sensible courtesy.

Mechanical problems are not.an exceptional circumstance so I am guessing you are owed compensation.

What do others think?