Reply To: Cancellations from BA “IT Failure” weekend 26/27 Feb

[Lady London]

BA hasn’t got a leg to stand on. It’s been impossible to get through to them for months.

Even if everyone knows this, cover your a$$ be being able to believably say you made some attempt to reach BA or other airline that cancelled your flight or severely delayed you.

3 attempts should be enough. Either 3 calls you tried to get through on to show on your phone log or bill, or an effort to find and be assisted by airline presence at the airport. If a major meltdown staff may be impossible to find or queues ridiculously eg at midnight and you need a hotel room. Provided you tried to give the airline the opportunity to provide what they are supposed to but not possible or they refused you are fully reasonable to make your own arrangeents and pursue them for the costs.

Factors such as in a total meltdown or very few alternative flights available such as if a weekly-only flight has been cancelled, especially at short notice, mean you would be entitled after not too much trying – but some – to arrange an alternative yourself before all choices are gone as hanging around too long might mean alternatives are gone which could also massively increase the airline’s costs.