Reply To: Cancellations from BA “IT Failure” weekend 26/27 Feb

[ChrisC]

LL is right on these aspects

1 – And this is the most important in that if you cancel then you can no longer rely on EU/261 protections / compensation / reimbursement.

2 – you must show some efforts to contact BA. Your phone records will easily show this. And I don’t mean a single phone call. This needs to be several and the calls need to have lasted long enough to get through the voice menu and the ‘go away’ message and their likely disconnection of the call. Yes it’s soul destroying at times but it’s necessary.

I’ve just had a quick look at my call history for one BA call last October and that day shows this (and yes this was me sat at home and not at an airport with am imminent flight but it’s an example)

11.18 outgoing call – 2 minutes
12.24 ditto
13.03 ditto
15.19 ditto
18.20 ditto

Thats 5 alls in about 7 hours all lasting 2 mins – so long enough to get through the phone tree etc – so if it came down to claiming compensation it shows I tried to contact BA but they didn’t answer so I’d be in good stead an onalyones ‘reasonable’ measure.