Reply To: Outrageous ‘customer service’ at Qatar check in – who to complain to?

[George K]

Admittedly I don’t have a recent experience, but on an LHR-DOH flight back in 2016, with no status at the time, I was allowed at the time of booking to select upper deck economy seats on the A380 for no fee, which showed as ‘Confirmed’ with a green tick next to our names all the way till a day before departure when we were kicked off unceremoniously to the lower deck.

After a quick phonecall, I was told to plead our case at the airport, which I did. The story -then- was that the economy upper deck was reserved for OW status passengers only (which was indeed the case), hence why this happened, but I argued on the basis that I was allowed to select the seats to begin with. The agent conferred with her manager and within a few minutes, reinstated the original seats.

If such IT shortfalls persist, it’s very possible that this was one of them…