Reply To: Hilton to sell room upgrades to Gold and Diamond elites

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NigelHamilton wrote:

I stayed at the Hilton Quebec last weekend,where the friendly check in agent offered us (and following some negotiation, we eventually accepted) an upgrade from a standard room to a suite for 100 CAD a night. This was apparently a special deal for Gold members (Hilton were selling the suite for around 200 CAD more than the combined cost of the room and upgrade). We also got charged for breakfast for the children which I know isn’t supposed to be included unde Gold member benefits, but we have always been given in Hilton’s UK hotels. In the UK, we have sometimes got free room upgrades, by one or two room categories, but never paid for one except via the app in advance. What do others think? Is this a North America thing, or a taste of the new normal?

100 CAD sounds reasonable in your case. Not surprised they are enforcing rules on breakfast when demand for hotels is pretty strong. Also as TSS says, too many elites in North America.