Reply To: No ticket assigned, advice

[JDB]

philco78 wrote:

You should still receive the difference in fare between the economy/ business.
I doubt the 4 hour delay compensation will come into play here because the flight did operate

I’m an agent and have had this plenty of times from clients. BA will eventually refund. It may take 6-12 months

If you do go down the route suggested above, I believe that BA would only pay you the difference between the class you paid and the class travelled, i.e. because you used a companion voucher, for one person, but this still amounts to 60-65k Avios. Via the statutory reimbursement route, you should get back 75% of what you paid (for that sector) in Avios and surcharges, but x two passengers, even though you theoretically only paid for one. The statutory reimbursement rules don’t distinguish between a one class or two class downgrade, whereas the first method does, so you need to work out what to ask for!