Reply To: Iberia refund nightmare

[yonasl]

Just fyi on this thread. Different issue but I paid for PE seats on a SH flight only to then upgrade to business (where seating is included).

I then asked for refund of the previously paid seat selection (the website makes it very clear that seating charges are refunded if you upgrade to a class that includes it).

Their answers was absurd (seats are not refundable/you can select your seat at the airport/etc.)

I simply asked Amex to reverse the charge and they did without IB even trying to fight it back.