Reply To: Curve changes from November 10th

[BBbetter]

Lady London wrote:

I would expect any cancellation or modification fee to be waived if you are locked into any length of subscription/contract, before the change is announced.

They’d have 2 choices – either not apply the changes in the period you’ve signed up for – the most reasonable option – or allow you to exit at no extra cost to you which is messier as you may be giving up benefits you’d signed up for if a change forces you to exit earlier.

IMV the way English law goes and the way finance providers are regulated lead me to believe the above though IANAL.

For current customers, Curve have offered to charge the higher fee but refund the increase in annual fee over the 12 month period (they claim its £3 a month), but this ‘refund’ will stop after the 12 months.