Reply To: No Avios or tax refund after changing part-flown 2-4-1 booking

[BJ]

@JDB, I’M not dure if that is true but I cannot say for certain as I’ve never changed PBR2 to a different class having already flown PNR1. However, what I have done is cancelled PNR2 after flying PNR1 and received a full refund for PNR2. I cannot recall what the situation was in this specific case but one interesting thing is that when making bookings in this way some CSA link (can be seen in the booking) the two PNR when refunding the avios while other agents have refunded the avios without linking the two PNR. I believe the former is likely the correct policy but the latter sometimes happens for one reason or another with respect to the CSA. My hunch is that I likely received a refund because the bookings were probably not linked but I cannot say for sure.