Reply To: Unable to fly due to my daughter’s illness

[executiveclubber]

BA are indeed very robotic in their responses and in cases like these it’s simply not good enough.

I’d recommend you put your request very simply in an email to Sean Doyle the CEO with your exec club number and your case reference and how you’d like the situation to be resolved. It’ll then be picked up a bit faster and by someone a bit more proficient. This has worked for me in the past.