Reply To: Virgin Flying Club account cancelled

[JDB]

jj wrote:

I imagine this would count as a flight cancellation, albeit under slightly unusual circumstances. If so, Virgin has a responsibility to get you to your destination, most simply by reinstating the original booking.

This unfortunately doesn’t count as a flight cancellation for the purposes of UK261 which defines a cancellation as “the non-operation of a flight which was previously planned and on
which at least one place was reserved.”

It’s a contractual dispute without the benefit of the Consumer Rights Act 2015 so really needs to be by negotiation. Once the OP had bought another ticket he should have advised VS of the loss occasioned by their failures.