Reply To: BA companion voucher anomaly

[Saddle Point]

Very similar experience with us in 2016, we also had a wheel chair user and therefore decided not to use online check in and instead head to airport to check in, only to be told our avios booking hasn’t been ticketed.

No assistance given at the airport, and had to phone Executive club to sort out flights for the next day.

Needlessly to say I relentlessly persued BA for denied boarding under EU261 and won, and also got a good understanding of their ‘backoffice’ and how they manually do things.