Reply To: BA 2-4-1 voucher open jaw issues

[NorthernLass]

Are you saying that you used the 241 to book the inbound leg? If so, this is where you have gone wrong. You need to book the outbound leg with the 241, then sort out the inbound, whether by calling to book, or booking it at full avios and requesting 50% back.

BA will now view the inbound GIG-LHR as the start of your trip and that’s why they won’t refund the 50% avios. They are quite right about this, and I can’t see them changing their minds, to be honest. All the advice on this site tells you to book the outbound leg with the 241!

Your best option might be to cancel your bookings and start from scratch, though this will cost you £35pp per booking, unfortunately. When requesting 50% avios back, BA will look at the other part of the booking and see that it’s for an earlier date, so I don’t think it will be possible to do what @yonasl recommends.

Finally, when you do get the avios refunded, the trip remains on 2 separate PNRs, so it just muddies the waters even further if you ask BA to do any kind of linking or merging of the bookings.