Reply To: BA never issued Avios e-ticket

[Travel Strong]

I made a booking on a BA flight over the phone several weeks ago, cash and avios both taken, and e-mail received with e-ticket number starting 125-. All good? Nope.

Checked the app for a 125- number anyway (because I know to look for it) and there was none.

Tried to complete the API info and it would not save, with no reason given.

Went to MMB on Finnair instead to manage this BA flight (because I know that you can do different things other one world carriers sites) and only there did it display to me how there were too many characters in first name field – as the phone agent must have put all the names in there.

I corrected the data and weeks went by and still no e-ticket number. I called BA and they spent an hour confused, insisting there was never any name problem (there was), and that I couldn’t have amended it (I did) – but they ‘can see it was not ticketed’. Eventually they cut me off whilst on hold.

The 125 numbers later appeared in my app do now match the original confirmation email.

I can’t be certain it will let me check in online, or whether I’ll board without problems on the day.

Different situation, sure, but bottom line:
– It’s ‘more fool us’ if we don’t check because we are in the know
– It’s beyond ridiculous to expect all of the general public to do the same
– The systems are shambolic