Reply To: Downgrade from First to Business with BA

[JDB]

@sayling – all the salient arguments and wording to win this type of case have already been posted in this thread by me and others. Where there is any doubt about these arguments or the need actively to manage cases at MCOL, it’s better for a pax to go to CEDR. @meta wisely highlights the importance of pre-action conduct and making a claim for each person so that these cases don’t even make it to court. BA is perfectly pragmatic and will settle cases reasonably easily, but they need to recognise you mean business so they are at a high(er) risk of losing.