Reply To: BA please talk to me!

[Niall]

JDB wrote:

@Niall – have you ever wondered why claims of a similar nature are dealt with so differently by the same BA staff members irrespective of status?

My favourite recent one on here was someone saying they had “demanded (politely)…”. Of course they didn’t achieve the outcome they sought.

Obviously you take offence easily and it’s kind of you to take offence on behalf of another poster but sometimes it’s best to spell out the truth rather than beat about the bush. As for ‘batey’ I can only give you my impression and felt that was actually quite mild in the circumstances. It would appear BA has taken a similar view.

If you had a serious issue, I’m not sure who you would email if you genuinely think it’s appropriate to email the CEO of a major airline about your seat and TV! It’s utterly ridiculous and not smart. Obviously he’s not dealing with the junk claims being sent to this inbox himself but this just isn’t an appropriate (or likely to succeed) escalation route for a claim of this nature.

PS – having now seen the OP’s response, my initial surmise was apparently entirely correct. The whole thrust of the words and tone is hopelessly counterproductive and more specifics were needed. The lack of a response is entirely unsurprising.

JDB I am not offended. I am disappointed you choose to be rude to others based on your reading of their ‘tone’, while your tone is fairly consistently patronising. You may call this speaking the truth and not beating around the bush but it really is quite rude. As is your statement that I obviously get easily offended.

Contacting the CEO mailbox here was not about a ‘seat and tv’ it was about being unable to receive any response from BA.

It is my expectation that if you checked your responses with a reasonable set of people they would tell you they are indeed quite rude and patronising. I suspect this is not the first time you have been told this.