Reply To: BA to prevent UK callers ringing US

[JDB]

memesweeper wrote:

I wonder if a deliberate policy which had the effect of disadvantaging some nationalities but not others would square off against UK equality legislation.

Any policy would be based on residence, not a protected characteristic. Any change, if it happens, would merely be a bit of sensible housekeeping.

It’s one thing using an overseas call centre if one is suffering a disrupted journey while the UK lines are closed but for booking reward seats is just not what these agents are supposed to be doing and the only people currently being disadvantaged are locals.

The increasing pressure being placed on these call centres for this purpose has the unfortunate side effect of drawing attention to all these reward bookings being made outwith the terms.