Reply To: BA to prevent UK callers ringing US

[LD27]

@JDB and many others. I just want to thank you all for enlightening me on the value of IB 241 flights to South America from MAD and for all the info you have posted about Argentina and other parts of the continent. We loved our first visit so much last year that we’ve just booked flights to Panama for later this year, returning again from Buenos Aires. Fortunately we can be flexible and we were able to use the UK number during normal hours to book our flights.

Tour operators usually have a 24/7 helpline (duty office) for stranded customers and those needing urgent help because of emergencies eg death or illness. This should not be necessary for booking a return 241. I’m no IT expert. However it’s 2025 and there should be some way BA IT can enable customers throughout the world to log on and book their return tickets at 355 days when tickets are released and indicating it is the return to a previously booked outbound ticket. If that’s not possible, then there should be a specific number for customers to ring worldwide, so everyone is treated equally. Rant over!