Reply To: “When do I take BA to CEDR?”: A HfP fan favourite

[Ihar]

@JDB – I’m really sorry, but I’m agreeing again. SAR costs a lot of money for companies and is entirely unreasonable as an SAR should be completed in one month so long before a CEDR is probably heard. Generally, SAR is a fantastic tool especially in small claims.

A year ago I claimed £700 from BA due to delayed luggage (5 days)/bag damage, and they paid the claim immediately. Before that £200 for a bag delayed for 24 hours. Never had an issue with a swift resolution if the claim is reasonable/fair.

Let’s be honest. BA IT (BAIT) 😁 is awful. I guess you’ve got lost in the system. Send an email. If your claim is reasonable, there’s no business sense for BA to want it to head to CEDR.