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Hi,
I check the offers tab on the Amex app at least twice a week to make sure I don’t miss out on anything. Noticed 3 days ago that an offer for:
Spend £5,000 and get 2,500 Avios points was displayed but only had like 5 days till it ended.
I’m not going to spend 5k in 5 days, but when I read the terms it says:
“Offer valid from 25 September 2023 until 06 November 2023.
• Offer is only intended for the targeted recipient of this Offer.
• This promotion is intended for UK British Airways Premium Plus Cardmembers only’So I’m guessing I wasn’t first an “intended target” for the offer but then 5 days before it expires they then make it available to me.
Do they do this often as I feel it’s unfair how other people have had nearly a month a half to spend 5k and I only get 5 days. Can I argu my case with AMEX and get them to honour the points as since it showed on my offers tab I immediately added it to my offers and spent 2.5k as luckily I was booking a holiday. But there’s no way I’m gonna spend another 2.5k in the 2 days I have left now.
Like I mentioned previously, I check the offers tab at least twice a week and it’s only just shown in the last few days 🙁
That does sound odd and yes I’d hazard a guess that writing a complaint is likely to bring you £50 compensation after a wait of a few weeks, or 5,000 Avios.
Thanks, I’ve spoke with live chat and they’ve sorted me out 🙂
i have the same offer only this week what did they offer
That does sound odd and yes I’d hazard a guess that writing a complaint is likely to bring you £50 compensation after a wait of a few weeks, or 5,000 Avios.
Why would you hazard a guess Amex would offer cash or Avios compensation greater than the amount of the offer? How would that comply with its TCF obligations?
When you can earn 3,000 Avios with just £200 online spend with Avis Car Hire before 22 Nov (BAPP Amex offer), it demonstrates what a poor offer it is.
I have registered my disdain by deliberate refusal to dignify it with a second glance, let alone saving the offer.
You are correct i will go for avis offer.
That does sound odd and yes I’d hazard a guess that writing a complaint is likely to bring you £50 compensation after a wait of a few weeks, or 5,000 Avios.
Why would you hazard a guess Amex would offer cash or Avios compensation greater than the amount of the offer? How would that comply with its TCF obligations?
I can confirm this is true based on what they offered me 🙂 it’s over the original reward
That does sound odd and yes I’d hazard a guess that writing a complaint is likely to bring you £50 compensation after a wait of a few weeks, or 5,000 Avios.
Why would you hazard a guess Amex would offer cash or Avios compensation greater than the amount of the offer? How would that comply with its TCF obligations?
I can confirm this is true based on what they offered me 🙂 it’s over the original reward
If that’s correct, anyone who received and saved the offer should call and complain they have been unfairly treated and ask to be compensated accordingly.
When you can earn 3,000 Avios with just £200 online spend with Avis Car Hire before 22 Nov (BAPP Amex offer), it demonstrates what a poor offer it is.
I have registered my disdain by deliberate refusal to dignify it with a second glance, let alone saving the offer.
The spend £5k get 2,500 extra Avios was much derided at the time, so it’s going to be quite funny if it was sufficiently unpopular that they didn’t hit 100,000 cardholder cap, so widened it from the originally targeted group rather late in the day, that those newbies complained and got more than the original 2,500 Avios on offer. Now anyone who saved the original offer can complain that they have been unfairly treated and get an extra 5k-10k Avios as well. It’s not really very joined up, but makes up for the bad offer.
That does sound odd and yes I’d hazard a guess that writing a complaint is likely to bring you £50 compensation after a wait of a few weeks, or 5,000 Avios.
Why would you hazard a guess Amex would offer cash or Avios compensation greater than the amount of the offer? How would that comply with its TCF obligations?
I can confirm this is true based on what they offered me 🙂 it’s over the original reward
If that’s correct, anyone who received and saved the offer should call and complain they have been unfairly treated and ask to be compensated accordingly.
If the offer wasn’t made available to them from day 1 then yes.
@wookie – no, the correct thing for Amex to have done would have been to put you in the same position as those who received the offer in September. They should not have put you in a better position as you say they now have. That is clearly unfair (in the FCA Principles sense) on those who only received 2,500 Avios, whenever the offer was made, that by complaining about the timing, you get more. You have opened quite a can of worms!
LDB:
Is it not two separate things:
One is 2,500 avios that you might of earned if they had let your know in time (perhaps the OP had already spend £5k!), and the other is – say – 2,500 avios as compo for failing to let you know in time?
In other words, one sum for missed opportunity, the other for customer service failure?
LDB:
Is it not two separate things:
One is 2,500 avios that you might of earned if they had let your know in time (perhaps the OP had already spend £5k!), and the other is – say – 2,500 avios as compo for failing to let you know in time?
In other words, one sum for missed opportunity, the other for customer service failure?
I know it’s not two separate things; that’s the point. The customer service failure, if there was one at all, was giving some people insufficient time to reach the target spend. Fine, so to compensate you can offer 2,500 Avios so they are in the same position as those who had more time. How could that customer reasonably expect more? It’s already generous as they aren’t required to do the spend. You are saying it’s OK, by the other cardholders, to compensate some people twice or more for the same failure. What is the basis for that?
PS – the OP said he hadn’t spent £5k. The complaint was he didn’t have time.
Sometimes this forum gets so exhausting. Take the £50, enjoy it, and enjoy what’s left of your weekend
Sometimes this forum gets so exhausting. Take the £50, enjoy it, and enjoy what’s left of your weekend
Agreed
Sometimes this forum gets so exhausting. Take the £50, enjoy it, and enjoy what’s left of your weekend
Well, you can get more than £50 – for anyone who isn’t too exhausted reading about this, the helpful reporting of the over compensation should yield 10,000 Avios if you complain about the unfair treatment.
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