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Is anyone else experiencing glitches with avios bookings?
I tried to book 2x one way club Europe flights last night (one of them using a barclaycard voucher)
Each time, the payment was taken from my credit card, but then a screen came up saying could not complete, call BA.
The upcoming flights are showing in my ba account with confirmation numbers, but I have received no confirmation email.
The avios have not been debited from my account
Has this happened to anyone else?
@Rewardingtrips – the important bit is to check whether there are ticket numbers showing in the app for every person for every flight. If you have the booking reference, and can see the flight details relating to that in your account, the PNR has been successfully created and the seats held for you, so that’s a good start. The fact your card has been charged and the Avios taken is also a positive!
Once you have checked re ticket numbers, it’s worth calling BA as they can then sort out tickets if necessary and either way, resend the e-ticket receipt email.
@Rewardingtrips – the important bit is to check whether there are ticket numbers showing in the app for every person for every flight. If you have the booking reference, and can see the flight details relating to that in your account, the PNR has been successfully created and the seats held for you, so that’s a good start. The fact your card has been charged and the Avios taken is also a positive!
Once you have checked re ticket numbers, it’s worth calling BA as they can then sort out tickets if necessary and either way, resend the e-ticket receipt email.
Thanks
Just to be clear the avios were not debited
There are no ticket numbers showing in the app
I’ll try and ring them
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